Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Accomplishments
Timeline
Generic

Bharath Raj Pitla

Hyderabad

Summary

Senior Claims Representative with a proven track record at Genworth, excelling in claims processing and customer service. Recognized for resolving complex issues and achieving 100% customer satisfaction. Skilled in data analysis and team leadership, consistently delivering high-quality results while training new employees, and managing multiple projects effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Claims Representative

Genworth
Remote
01.2024 - Current
  • Resolved complex customer issues in a timely manner to ensure 100% customer satisfaction.
  • Analyzed data to identify trends related to overpayment of claims.
  • I answered customer inquiries regarding claim services with 100% quality.
  • Earned 'Best Employee of the Month' for 100% productivity and 95% quality for three consecutive months, demonstrating consistent excellence and dedication.
  • Provided support to customers and business partners, resolving customer requests and complaints at a rate of 95%.
  • Accurately processed invoice for 16 months in a fast-paced environment.

Claims Associate

Carelon Global Solutions
Hyderabad
09.2019 - 07.2023
  • Investigated potential fraudulent activities by reviewing claimant's past history of submissions, verifying identity, and obtaining additional evidence when necessary.
  • Reviewed medical records and documents submitted by claimants to ensure accuracy and completeness of information provided.
  • Tracked progress on implementation of corrective actions resulting from audits.
  • Performed follow-up reviews to confirm that corrective action was taken on previously identified issues.
  • Managed multiple projects simultaneously with 95% quality and productivity while adhering to tight deadlines.
  • Trained and supported 70-80 freshers on the process.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time, with 100% quality and productivity.

Education

BBA -

Great India Degree College
Hyderabad
07-2019

Skills

  • Claims processing
  • Data analysis
  • Fraud investigation
  • Regulatory compliance
  • Invoice processing
  • Customer service
  • Payments
  • Problem solving
  • Team leadership
  • Employee training
  • Time management

Certification

  • Tableau
  • Business analyst basics
  • Lean foundation
  • Critical thinking

Languages

Telugu
First Language
Hindi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1

Accomplishments

  • The best employee of the month for achieving 100% production and 95% quality for three consecutive months

Timeline

Senior Claims Representative

Genworth
01.2024 - Current

Claims Associate

Carelon Global Solutions
09.2019 - 07.2023

BBA -

Great India Degree College

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Bharath Raj Pitla