Bharathraj Sannanagappa Banakar
Application Support Engineer
Bengaluru
Summary
Strategic Application Support Engineer with almost 6 years troubleshooting and resolving application issues and performance deficiencies. Highly skilled in root cause analysis and quality control of wide-ranging spectrum of Web and Mobile Applications. Keen to educate customers on proper app usage and correct problematic behaviors in assigned software to enhance configuration for optimal customer satisfaction with a passion for driving company's mission and values.
Overview
6
6
years of professional experience
Work History
Application Support Engineer
Alegeus Technologies LLC
Bengaluru
10.2021 - Current
- Resolved tickets related to product design, acquisition and launch concerns to achieve Client's targeted business goals.
- Partnered with development team on product development and application support plans.
- Participated in design and planning exercises for future software rollouts.
- Addressed technical issues and guided end users through resolution.
- Have good Grip on SQL (MS SQL, Oracle, etc.)
- Built databases and table structures for web applications.
- Developed, implemented and maintained data analytics protocols, standards, and documentation.
- Maintained complex SQL queries, views and stored procedures in multi-database environment with no supervision.
- Developed custom database objects, stored procedures and delivered application support.
- Set up and controlled user access levels across databases to protect important data.
SENIOR TECHNICAL PREOCESS EXECUTIVE
Infosys
Bengaluru
10.2020 - 10.2021
- Handled Multiple tickets offering client support on various Technical issues
- Providing accurate information on IT services and support
- Have good Grip on SQL (MS SQL, Oracle, etc.)
- Took ownership to resolve tickets within agreed SLA of ticket volume and time
- If needed escalating tickets to relevant technical support team
- Adhered to quality standards (Tech Monitoring),regulatory requirements and company policies
- Ensured positive Result on rejected resolutions / Reopen Cases
- Updated work-logs, followed shift and process compliance
- Provided feedback on Knowledge base articles to update KB’s
SENIOR ANALYST
HCL Technologies
Bengaluru
09.2018 - 05.2020
- To resolve assigned tickets in adherence to agreed SLA and quality standards of Company
- To maintain high login Efficiency
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (Tech Monitoring), regulatory requirements and company policies
- To ensure positive Result on rejected resolutions / Reopen Cases
- To update work-logs and follow shift/ escalation process and process compliance
- Work on value adding activities such Knowledge base update &self-development.
APPLECARE OPERATIONS REPRESENTATIVE
Concentrix Services India Pvt Ltd
03.2018 - 08.2018
- Handled technical support related queries
- Assisted in resolving service related issue according to documented procedures and processes
- Providing prompt, Reliable and accurate information to users while maintaining effective communications during conversation
- Ensuring timely resolution while maintaining highest level of quality support in every interaction
- Educating users on support options and steps being taken to resolve issue
- Accurately logging all interactions
- Escalating issues to appropriate department according to documented procedures and processes.
Education
Bachelor of Engineering - CSE
UBDT College of Engineering
Davanagere, Karnataka, IndiaPUC -
S.S.H.JainPU College
Harapanahalli, Karnataka, IndiaSSLC -
National High School
Harapanahalli, Karnataka, India 04.2001 -
Skills
Technical issue resolution
Languages Known
English
Kannada
Hindi
Telugu
Tamil
Timeline
Application Support Engineer
Alegeus Technologies LLC
10.2021 - Current
SENIOR TECHNICAL PREOCESS EXECUTIVE
Infosys
10.2020 - 10.2021
SENIOR ANALYST
HCL Technologies
09.2018 - 05.2020
APPLECARE OPERATIONS REPRESENTATIVE
Concentrix Services India Pvt Ltd
03.2018 - 08.2018
SSLC -
National High School
04.2001 -
Bachelor of Engineering - CSE
UBDT College of Engineering
PUC -
S.S.H.JainPU College
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