Bharathwajan Ramabhadran
Chennai
Summary
Over 23 years of experience in BPM solution consulting and business strategy, with a strong focus on solution sales and customer engagement. Proven track record in leading Appian Practice, delivering product capabilities and solution demonstrations to diverse clients. Expertise in proposal responses, project implementation, and identifying pipeline opportunities through effective engagement with Appian accounts. Skilled in formalizing project scope and understanding functional requirements to drive enterprise business development.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Principal Engineering Manager - BPM Head
Chola MS
07.2024 - Current
- Supervise and execute BPM implementation across Cordys and Appian BPM
- Delivered best practices for BPM implementation in insurance projects.
- Empowered team to achieve high-quality solutions that enhance customer experience.
- Managed vendors and product partners while adhering to budget and compliance regulations.
- Collaborated with product owners to drive process improvements and boost productivity.
- Identified potential risks associated with engineering projects and developed mitigation plans accordingly.
Vice President
BARCLAYS GLOBAL SERVICE CENTRE PRIVATE LIMITED
04.2021 - 06.2024
- Oversee, architect, and design diverse projects in Appian process automation.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
Group Technical Manager
HCL Technologies Limited
05.2013 - 04.2021
- Designed rapid solutions to demonstrate BPM features for prospective clients.
- Developed proposal responses, estimations, and architectural solutions for BPM RFPs.
- Conducted discovery, re-engineering, and optimization of processes with feasible recommendations.
- Lead the Appian Center of Excellence to implement utility business solutions.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
- Built POCs to showcase new functionalities to stakeholders.
- Created technical design documents supporting process design and development.
- Managed solution artifacts to facilitate COE activities.
- Provided solution design and technical guidance for process requirements.
Senior IT Analyst
Williams Lea private limited
12.2012 - 05.2013
- Assessed customer needs and software requirements to determine design feasibility within time and cost constraints.
- Designed graphical user interfaces, coding, and debugging applications effectively.
- Evaluated and identified new technologies for potential implementation.
- Supported, maintained, and documented software functionality thoroughly.
- Supervised programmers' work while providing guidance as needed.
Technology Analyst
Infosys Technologies Limited
11.2011 - 11.2012
- Analyzed user needs and software requirements to assess design feasibility within time and cost constraints.
- Consulted with customers on software system design and maintenance strategies.
- Designed, coded, and debugged applications to meet user specifications.
- Created front-end graphical user interfaces to enhance user experience.
- Evaluated and identified new technologies for potential implementation.
- Supported, maintained, and documented software functionality for future reference.
- Supervised programming team, providing guidance and support as needed.
Team Leader
Avineon India Private Limited
09.2007 - 11.2007
- Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
- Consult with customers about software system design and maintenance.
- Designing, coding and debugging applications.
- Front end graphical user interface design.
- Evaluate and identify new technologies for implementation.
- Support, maintain and document software functionality.
- Supervise the work of programmers and guide them whenever required.
Post Graduate Teacher
SVM higher secondary school
06.2001 - 08.2007
- Developed lesson plans that incorporated various instructional strategies to meet diverse student needs.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Education
M.PHIL - Computer Science
Periyar University
04-2008
MCA -
Periyar University
06-2001
Chemistry
Madras University
06-1998
Skills
- Appian BPMS
- BizAgi BPM
- Java and JSP
- Process improvement
- Application servers
- Test automation frameworks
- JIRA project management
- Solution architecture
- RPA and JSON
- Stakeholder engagement
- Team leadership
- Technical documentation
- Employee training
- Business development
- Drawio
Certification
Appian Analyst
Languages
- English
- Tamil
- Hindi
- Telugu
Total Work Experience
23 Years 5 Months
Timeline
Principal Engineering Manager - BPM Head
Chola MS
07.2024 - Current
Vice President
BARCLAYS GLOBAL SERVICE CENTRE PRIVATE LIMITED
04.2021 - 06.2024
Group Technical Manager
HCL Technologies Limited
05.2013 - 04.2021
Senior IT Analyst
Williams Lea private limited
12.2012 - 05.2013
Technology Analyst
Infosys Technologies Limited
11.2011 - 11.2012
Team Leader
Avineon India Private Limited
09.2007 - 11.2007
Post Graduate Teacher
SVM higher secondary school
06.2001 - 08.2007
M.PHIL - Computer Science
Periyar University
MCA -
Periyar University
Chemistry
Madras University
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