Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Bharati Das

Bharati Das

Gawhati

Summary

HR professional with 6 years of experience in human resources coordination and employee relations. Skilled in developing and implementing HR policies that ensure legal compliance and enhance organizational culture. Expertise in resolving complex employee issues and administering benefits programs while maintaining confidentiality. Detail-oriented communicator focused on fostering positive relationships and mentoring, dedicated to driving organizational success through strategic HR initiatives.

Overview

9
9
years of professional experience

Work History

Team Lead- US HR

US Tech Solutions
Hyderabad
08.2019 - Current
  • Managed end-to-end onboarding for over 250 new hires annually across multiple U.S. locations, ensuring timely completion of I-9, E-Verify, and background checks in compliance with USCIS regulations.
  • Oversaw full-cycle employee benefits administration, including enrollment, life event changes, open enrollment coordination, and COBRA communications.
  • Resolved employee relations matters including conflict resolution, policy clarifications, and performance concerns, reducing escalations by 35%.
  • Supervised and mentored a team of 3–5 HR coordinators, conducting regular training and performance evaluations to ensure service delivery and HR compliance.
  • Collaborated with payroll and compliance teams to maintain accurate employee data synchronization and timely benefit deductions.
  • Ensured accurate documentation and reporting for audits, including USCIS and internal HR compliance checks.
  • Analyzed employee satisfaction feedback to identify onboarding gaps and implement process improvements.
  • Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Senior Customer Executive

First Source Solutions
Bangalore
11.2016 - 06.2018
  • Handled escalated customer service queries via email and chat, achieving average CSAT score of 95%+ across multiple quarters.
  • Resolved complex customer issues, leading to 30% reduction in repeat complaints.
  • Logged and tracked service issues using CRM platforms, including Salesforce.
  • Implemented feedback loops by analyzing NPS and CSAT trends to propose process enhancements.
  • Mentored junior team members, decreasing training time and increasing team productivity.
  • Processed refunds, cancellations, and escalations in accordance with company policies and SLAs.
  • Contributed to performance reports, identifying trends to support data-driven decisions for enhanced service delivery.

Education

B.com -

St Edmund's College - Shillong, India
06.2015

Intermediate -

St. Margaret's Higher Seconday School Shillong, India
04.2012

Schooling -

Lady Keane Girls Higher Secondary School Shillong, India
05.2010

Skills

  • Onboarding and orientation
  • Team leadership
  • Customer relationship management
  • Task delegation
  • Human resources management
  • Communication skills
  • Problem solving
  • Coaching and mentoring

Accomplishments

  • Awarded for Highest Resolution Rate at Firstsource in 2017 for consistently exceeding customer satisfaction and issue resolution benchmarks.
  • Received Two Performance Recognitions in 2017 from Firstsource for continuous improvement in customer handling and service quality.
  • Recipient of the R&R Q3 Ace Achiever Award at US Tech Solutions in 2021 for outstanding performance in client service delivery and operational excellence.

Languages

Bengali
First Language
English
Proficient (C2)
C2

Timeline

Team Lead- US HR

US Tech Solutions
08.2019 - Current

Senior Customer Executive

First Source Solutions
11.2016 - 06.2018

B.com -

St Edmund's College - Shillong, India

Intermediate -

St. Margaret's Higher Seconday School Shillong, India

Schooling -

Lady Keane Girls Higher Secondary School Shillong, India

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Bharati Das