Artificial Intellegence
Bharatt Arora
COO
Gurgaon,HR
Summary
Results-driven business operations leader with over 18 years of experience in logistics, supply chain, and business development. Successfully managed a P&L of INR 50 Crores, optimized cost structures, and drove revenue growth through strategic partnerships. Led cross-functional initiatives that improved operational efficiency by 30%, resulting in a 25% reduction in overhead costs. Holds an MBA from Symbiosis and a certification in Prompt Engineering for ChatGPT. Demonstrated consistent career advancement, progressing from Team Leader to COO.
Overview
20
20
years of professional experience
6
6
Certification
Work History
Chief Operating Officer
Recruit Pinnacle
09.2024 - Current
- Orchestrated partnerships with 20+ colleges and universities, exceeding the team goal of 15+ institutions, providing Recruit Pinnacle with a robust pipeline of qualified entry-level candidates
- Pioneered collaborative agreements with 100+ corporate partners by developing specialized training programs, enhancing employee skill sets, and increasing promotion rates by 18%
- Drove strategic recruitment improvements by implementing AI for candidate sourcing, resulting in a 40% decrease in hiring time and leading to highest ever employee retention rates
- Pioneered an innovative vendor management system, cutting down operational inefficiencies and leading to a 15% decrease in operational costs across departments
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Head of Business Operations
Megan Services India Pvt. Ltd.
09.2015 - 08.2024
- Managed INR 50 Crores P&L, optimizing cost structures and increasing revenue streams through strategic partnerships
- Spearheaded cross-functional initiatives to improve operational efficiency by 30%, reducing overhead by 25%
- Led HR strategy across 5 locations, reducing employee turnover by 15% through innovative engagement programs
- Improved service deliveries worth INR 50 Crores annually by optimizing vendor management and performance KPIs
- Crafted and deployed a centralized procurement system that facilitated transparent bidding processes, resulting in an average cost savings of 10% on key strategic resources and improving the company's bottom line
- Served as a key liaison between executive leadership and team members, fostering open communication channels and addressing concerns promptly.
Senior Manager - Administrative Services
Fortum India Pvt. Ltd.
05.2012 - 08.2015
- Built operations from scratch as the first employee in India, overseeing office leasing, team hiring, and infrastructure setup
- Managed vendor sourcing worth INR 25 Crores annually, improving supplier performance and cutting costs by 18%
- Led end-to-end procurement for IT, real estate, and facility management, reducing operational costs by 15%
- Instituted key compliance programs, adapting company protocols according to Indian labor regulations and global standards; boosted employee satisfaction scores related to company transparency by 40%
Manager - Business Operations
IOS Relocations
08.2009 - 05.2012
- Managed 140+ expatriate assignments, ensuring seamless relocation services for Fortune 500 clients
- Led business development efforts, increasing corporate client base by 25% and achieving 90% client retention
- Optimized service delivery models, reducing turnaround times by 15% and improving customer satisfaction
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Analyzed market trends and competitor activities to identify opportunities for growth or improvement within the organization.
Team Leader - Operations
Convergys
09.2005 - 08.2009
- Led customer service and sales teams, improving cross-selling revenue by 20% and boosting customer retention
- Implemented performance tracking metrics, leading to a 25% increase in overall productivity
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
MBA - Marketing
Symbiosis Centre For Distance Learning
Distance LearningB.Com - Business & Commerce
Atma Ram Stanam Dharam College
Delhi UniversitySkills
- Supply Chain & Logistics Management
- Strategic Planning & Business Growth
- Operations & Vendor Management
- Budgeting & Financial Optimization
- Process Automation & Efficiency
- Team Leadership & Performance Management
- Stakeholder & Client Relationship Management
- RFP/RFQ Management
- Executive leadership
- Strategic planning
- Business development
- Operations management
- Cross-functional collaboration
- Cross-functional teamwork
Accomplishments
- Optimized multi-million-dollar budgets exceeding $10M annually at Megan Services; implemented rigorous financial strategies and processes that improved resource allocation; boosted overall business growth; secured two new international clients.
- Revolutionized supply chain operations by implementing a strategic vendor development program; improved on-time delivery rates by 30% and reduced lead times by 15% across key product lines, driving efficiency.
- Piloted a comprehensive process automation project identifying ways to reduce time spent on manual purchase orders by 50%; personally audited 100+ purchase requests in a single week to identify savings.
- Engineered a cost-saving initiative by renegotiating vendor contracts, reducing procurement expenses by 25%, resulting in savings of 35 Crores; drove improvements in supplier compliance within first six months.
- Drove sustainable growth and operational excellence across diverse industries with 18+ years of experience; excelled in P&L management, vendor development, cost optimization, and process automation; achieved 20% improvements in operational efficiency.
Certification
- Prompt Engineering for ChatGPT – Great Learning
- ChatGPT Masterclass - Build Solutions and Apps with ChatGPT – Udemy
- Chief of Staff
- Presenting to Senior Executives
- Coaching and Developing Employees
- Employee Engagement Strategies
Technical And Soft Skills
- Power BI
- CRM Tools - Zoho, Hubspot
- Data Analytics
- Negotiation
- Leadership
- Conflict Resolution
- Business Intelligence
- Financial Forecasting
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsQuote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Software
Python
Zoho Suite
Hubspot
ChatGPT
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Timeline
Chief Operating Officer
Recruit Pinnacle
09.2024 - Current
Head of Business Operations
Megan Services India Pvt. Ltd.
09.2015 - 08.2024
Senior Manager - Administrative Services
Fortum India Pvt. Ltd.
05.2012 - 08.2015
Manager - Business Operations
IOS Relocations
08.2009 - 05.2012
Team Leader - Operations
Convergys
09.2005 - 08.2009
MBA - Marketing
Symbiosis Centre For Distance Learning
B.Com - Business & Commerce
Atma Ram Stanam Dharam College
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