Knowledgeable training professional offering 9+ years of progressive experience in Learning & Development. Good communicator and planner with excellent team leadership and administrative skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LEARNING & LEADERSHIP DEVELOPMENT
ACCENTURE
12.2023 - Current
Leading activities such as curriculum development, managing large scale Industry simulations across various modalities, stakeholder management and end to end program management
Act as a Specialist for Accenture Learning to support the leadership development programs & strategies for EMEA & North America markets
Partnering with design & prototype teams to design & develop the content
Collaborate with Talent Services (Learning Development, Learning Operations, and Learning Delivery) to create and deliver leading-edge learning solutions
Production/maintenance of SOPs
Regular connects with the clients and lead the strategic conversations
Implementing process improvement initiatives using data and metrics.
ASST. MANAGER DLA CLIENT LEADER DEVELOPMENT
DELOITTE
02.2023 - 12.2023
Leading activities such as curriculum development, managing large scale Industry simulations across various modalities, stakeholder management and end to end program management
Leading a team of 16 members and ensuring effective performance management; drive the 1:1 coaching sessions
Act as a Specialist aligned to the Industry portfolio in DLA(Deloitte Leadership Academy), developing the industry capabilities of professionals aligned to industries
Collaborate with Talent Services (Learning Development, Learning Operations, and Learning Delivery) to create and deliver leading-edge learning solutions
Execute assigned programs within budget and timeline
Regular connects with the clients and lead the strategic conversations
Working with third-party vendors, and internal design teams such as Learning Design Services to ensure execution of design projects.
GLOBAL CAPABILITY TRAINING MANAGER
GETRONICS
09.2020 - 10.2023
Creatively and effectively design, develop, and deploy engaging, playful, and impactful digital learning experiences and solutions
Design and deliver leadership training programs
Contact and utilize outside vendors and resources for instructional technology
As digital content creator for the Global L&D team, support an ambitious comms and engagement plan
Client and stakeholder management delivering learning and development experiences and resources using 5Di model of design
Active member of 'Culture Guardians' - strengthening and creating awareness of DEI initiatives and programs
Review and measure the impact of learning initiatives
Serves as a training consultant and adviser for group practice management by assisting in establishing policy and curriculum on matters pertaining to training and leader development.
SR LEARNING SERVICES SPECIALIST
TELUS INTERNATIONAL
05.2019 - 10.2020
Develop, revise, and deliver training to employees via diverse channels
Implementation and supervision of training plans
Create, maintain, and deliver program content
Report out on training progress and details
Providing support, manage, and/or guiding stakeholders and SMEs through the collaborative design process
Devise individual learning plans
Evaluate training and development programmes
Handled new hire training batches
Liaise with managers & leaders to create learning journeys to improve the experience of new joiners in the first 90 days
Monitor and review the progress of trainees through questionnaires and interviews with managers
Ensuring compliance with the company's policies and procedures.
SENIOR PROCESS TRAINER
TECH MAHINDRA
08.2018 - 05.2019
Client management
Preparation of training reports
Conducting TNI and content development
Devise individual learning plans
Evaluate training and development programmes
Instructor-led trainings for team leaders and QAs.
PROCESS TRAINER
EXL SERVICES
05.2015 - 06.2018
Conduct trainer observations and provide timely feedback
Analyze & identify training needs to meet process objectives
Designing & developing training modules (content development)
Participate in reviewing the training SOPs and updating the same
Client interaction and driving customer experience/NPS scores
Conduct calibration exercises for the team.
Education
5 Years Integrated MBA (HR & Marketing) -
Utkal University Odisha
06.2007
AISSCE (Sci.) -
Kendriya Vidyalaya, Bhubaneswar
06.2002
AISSE(10th) -
Kendriya Vidyalaya, Bhubaneswar
06.2000
Skills
Agile Methodologies
Data Analysis & Reporting
Communication
Leaning Architect
Facilitation
Certification
Agile - Including Scrum & Kanban
ITIL4 Foundation
Power BI & Dashboards
Data Visualization and Information Design
Certified Innovation Facilitator by Innovation Network
Accomplishments
Outstanding Employee Award, Getronics
Customer Advisory Board for Udemy, associated with Getronics
Entered the nominations for "Best Employee Training Program" award category presented by Docebo Inspire
Best use of social and collaborative learning technologies for driving the "Womenintech" initiative in TELUS International
Awarded the "Heroes Trophy" in recognition of value addition in content designing and training delivery at TELUS International
Recognised and awarded with "Guru Drona Badge" in recognition of best trainer for 3 consecutive quarters at Tech Mahindra
Awarded as "CSAT Champ" for highest NPS scores, EXL Services
Internship Projects
Effectiveness of Training and Development at NALCO
Pricing Strategy: A Competitive Tool for Blue Dart
Recruitment and Selection Process at Enterprise System & Solutions Pvt. Ltd, Bhubaneswar
Faculty Development Programme (FDP) conducted by ICICI Bank: Learning Matrix at Campus
Project Genesis: Global Skills Enhancement Training Programme of two weeks at Infosys -Bhubaneswar (Orissa) in motivational tools for the people at the workplace
One-week training programme in Customer Relationship Management