Rekha Mishra
Hyderabad
Summary
Dynamic Campaign Specialist at TDCX with proven leadership abilities and expertise in PPC campaign management. Recognized for driving KPIs and enhancing team performance through effective coaching. Adept at fostering collaboration and delivering exceptional customer service, ensuring client satisfaction and operational excellence. Committed to continuous improvement and impactful results.
Overview
3
3
years of professional experience
Work History
Campaign Specialist
TDCX
Hyderabad
11.2025 - Current
- Currently manage a dedicated cluster, focusing on driving key performance indicators (KPIs) and consistent quarterly results.
- Conduct weekly one-on-one performance coaching sessions, providing targeted, real-time feedback to elevate team member skills and efficiency.
- Facilitate seamless operational flow by leading Start-of-Day (SOD), Mid-Day (MOD), and End-of-Day (EOD) meetings to ensure swift dissemination of product and process updates.
- Act as a communication bridge, summarizing and distributing crucial performance dashboards and official Minutes of Meetings (MoMs) from leadership.
- Proactively gather and consolidate team feedback on product and process workflows, contributing actionable insights to Team Leaders for continuous improvement initiatives.
- Handled customer escalations and ensured client satisfaction by providing timely updates on outcomes regarding satisfaction and refund issues.
Advertising sales representative
Accenture
Hyderabad
11.2024 - 11.2025
- Managed a cluster of 5–7 team members and oversaw their performance on a quarter-on-quarter basis.
- Conducted regular coaching and one-on-one sessions to provide constructive feedback and ensure continuous performance enhancement.
- Facilitated communication by sending Minutes of Meetings (MoMs) and distributing performance dashboards shared by the Team Leader via email.
- Contributed to product and process improvement by sharing team feedback and insights during Team Leader one-on-one meetings.
- Conducted Start-of-Day (SOD), Mid-Day (MOD), and End-of-Day (EOD) sessions to disseminate process and product updates effectively.
- Successfully handled transitions for 3 new batches and supported the training team during the nesting phase.
- Handled customer escalations and ensured client satisfaction by providing timely updates on outcomes regarding satisfaction and refund issues.
Associate Consultant
Regalix
Hyderabad
05.2023 - 11.2024
- Promoted to SME (POD Lead), where I managed and coached a team of 12 members, prioritizing coaching sessions based on Behavioral and Quality (BQs/MQs) metrics.
- Initially joined as a Representative and consistently achieved 100% of targets Quarter-over-Quarter (QoQ).
- Handled customer escalations and ensured client satisfaction by providing timely updates on outcomes regarding satisfaction and refund issues.
- Conducted regular coaching and one-on-one sessions to provide constructive feedback and ensure continuous performance enhancement.
- Contributed to product and process improvement by sharing team feedback and insights during Team Leader one-on-one meetings.
- Conducted Start-of-Day (SOD), Mid-Day (MOD), and End-of-Day (EOD) meetings for the team to share process and product updates.
Representative Collection
Synchrony
Hyderabad
10.2022 - 04.2023
- Managed inbound calls related to deceased notifications, guiding callers through the necessary probate processes with empathy and adherence to policy.
- Handled complex inquiries on charge-off accounts, efficiently processing payments, initiating refund checks, and raising necessary disputes.
- Maintained compliance by accurately updating bankruptcy information in the system when customers filed for bankruptcy.
- Provided high-level customer service by resolving sensitive financial issues across a broad spectrum of collection and account status scenarios.
Education
B.A - Psychology, English and Journalism
Loyola Academy Degree & PG College
01.2022
Intermediate - C.E.C
St. Francis Junior College
01.2019
Secondary School -
Pallavi Model School
01.2017
Skills
- Team collaboration
- Leadership abilities
- Time optimization
- Written and verbal communication
- Sales techniques
- Cold outreach strategies
- Customer service excellence
- PPC campaign management and Google Ads expertise
Languages
- English
- Hindi
Timeline
Campaign Specialist
TDCX
11.2025 - Current
Advertising sales representative
Accenture
11.2024 - 11.2025
Associate Consultant
Regalix
05.2023 - 11.2024
Representative Collection
Synchrony
10.2022 - 04.2023
B.A - Psychology, English and Journalism
Loyola Academy Degree & PG College
Intermediate - C.E.C
St. Francis Junior College
Secondary School -
Pallavi Model School