Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bhargav Kavuri

Flat No: 304, Sri Sai Gayatri Towers, Nanakramguda, Hyderabad.

Summary

To leverage my 6+ years of experience in sales promotion, customer service, and team leadership to drive business growth and enhance customer satisfaction as a Sales Executive. Seeking an opportunity to contribute my expertise in relationship management, process improvement, and strategic marketing in a dynamic and growth-oriented organization.

6+ years of experience in customer service, sales promotion, and business operations across multiple roles in tech and ecommerce sectors. Proven track record of increasing sales through innovative marketing strategies, customer engagement, and team leadership. Expertise in stakeholder and client management, resolving complex issues while maintaining strong business relationships. Adept at leading cross functional teams, training and mentoring associates to enhance operational efficiency and customer satisfaction. Strong background in policy development and process improvement, contributing to risk management, abuse prevention, and overall business growth. Hands on experience with data analysis to identify trends and opportunities for improving service quality and boosting sales. Skilled in managing largescale projects, collaborating with clients and internal teams to execute successful marketing campaigns and product promotions. Excellent communication and problem-solving abilities, driving positive outcomes in both customer relations and operational efficiency. Proficient in utilizing tools such as MS Office, CRM systems, and other technical platforms to streamline operations and enhance productivity.

Overview

7
7
years of professional experience

Work History

Social Media & Marketing Team

Amazon Development Centre India Pvt Ltd
Hyderabad
2024.01 - Current
  • Leading projects aimed at improving marketing efficiency through innovative promotions and customer engagement
  • Analyzing customer issues and service quality to drive improvements in customer satisfaction and sales performance
  • Coaching associates to enhance their impact on customer interactions, focusing on sales growth and customer retention.

Team Trainer & Seller Business Associate

Amazon Development Centre India Pvt Ltd
Hyderabad
2020.01 - 2023.12
  • Trained over 200 associates to manage customer and delivery partner relationships, improving overall team efficiency
  • Worked with the seller business team to enhance marketing and sales promotions across product categories
  • Developed and implemented policies to optimize resource utilization, resulting in improved marketing effectiveness
  • Contributed to abuse prevention strategies, identifying risks and updating company guidelines to protect business interests.

Shipping & Transport Department

Amazon Development Centre India Pvt Ltd
Hyderabad
2018.01 - 2020.12
  • Managed preorder and post order customer communication, ensuring timely issue resolution and maintaining strong relationships
  • Participated in projects aimed at reducing shipping errors, contributing to a streamlined logistics process
  • Engaged with stakeholders to address major issues affecting business operations, minimizing disruptions and maintaining customer trust
  • Handled accounts of business customers, managing large purchases and maintaining a high level of service satisfaction.

Digital Advisor

24/7.AI
Hyderabad
2017.08 - 2018.10
  • Engaged over 100 customers daily, promoting products and handling technical support inquiries
  • Developed and implemented strategies to enhance customer engagement during promotional campaigns
  • Successfully increased sales by 20% during the holiday season through effective promotion strategies
  • Collaborated with clients to introduce new policies, driving business growth and improving service efficiency
  • Promoted to Team Leader for outstanding performance and customer commendations.

Education

B.Tech in Civil Engineering - undefined

Guru Nanak Institute of Technology
Hyderabad
2012.08 - 6 2016

Skills

MS Excel

Accomplishments

  • Recognized for increasing sales by 20% during the holiday season at Best Buy.
  • Promoted to Team Leader for excellence in customer service and sales performance at 24/7.AI.
  • Successfully trained and mentored over 200 associates at Amazon, improving team performance and customer relations.
  • Led initiatives that reduced shipping errors and optimized marketing efforts across product categories.

Timeline

Social Media & Marketing Team

Amazon Development Centre India Pvt Ltd
2024.01 - Current

Team Trainer & Seller Business Associate

Amazon Development Centre India Pvt Ltd
2020.01 - 2023.12

Shipping & Transport Department

Amazon Development Centre India Pvt Ltd
2018.01 - 2020.12

Digital Advisor

24/7.AI
2017.08 - 2018.10

B.Tech in Civil Engineering - undefined

Guru Nanak Institute of Technology
2012.08 - 6 2016
Bhargav Kavuri