Bhargav Kokila
Hyderabad
Summary
Experienced recruiter with a strong background in supporting staffing needs for both domestic and international BPO organizations. Specializes in providing customized recruitment services, including sourcing, screening, and presenting candidates based on specific client requirements. Works closely with recruitment teams to deliver effective talent solutions.
Overview
7
7
years of professional experience
Work History
Recruiting Specialist
FRUGES IT SERVICES
Hyderabad
02.2024 - Current
- Managed the full recruitment process for both international and domestic BPO clients, including Tech Mahindra, Sutherland, Foundever, Conneqt, Gebbs, and Unislink.
- Acted as the Single Point of Contact (SPOC) for Conneqt, Gebbs, and Unislink, overseeing recruitment activities, resolving client issues, and ensuring timely delivery of talent.
- Sourced candidates through multiple channels including job portals (Job Hai, Indeed, Naukri, Work India) and employee referrals.
- Coordinated and scheduled interviews, ensuring smooth communication between candidates and clients.
- Led and managed a recruitment team, setting targets and driving performance to meet recruitment goals in real-time.
- Built and maintained strong relationships with clients, addressing any concerns and ensuring the timely closure of roles.
- Worked with NGOs to arrange interviews for candidates and facilitate their onboarding.
- Followed up with joiners during the notice period to ensure smooth onboarding and assist with any pending documentation.
- Coordinated with clients to ensure timely generation of invoices and followed up on pending payments.
Customer Support Associate
SQUARE BPO SERVICES Pvt Ltd.
01.2023 - 07.2023
- Managed and handled an average of 80 inbound customer calls per day, ensuring that all queries were addressed in a timely and efficient manner.
- Provided expert assistance and support to customers regarding claims and insurance processes as part of the company's partnership with MediAssist.
- Effectively communicated complex claims-related information to customers, explaining the status of claims and helping them navigate the claims process.
- Demonstrated strong problem-solving skills by identifying and resolving customer concerns, ensuring high levels of customer satisfaction.
- Collaborated with internal teams to escalate issues and ensure timely resolution of customer claims.
- Maintained detailed and accurate records of customer interactions and claims inquiries in the system, following company protocols for data entry and confidentiality.
- Strived to meet and exceed daily performance targets, including call volume, quality of service, and resolution time.
Customer Support Associate
SUSETZ Pvt Ltd.
03.2018 - 05.2020
- Handle inbound calls and inquiries, providing accurate information about products/services to ensure customer satisfaction.
- Resolve customer issues and complaints with professionalism, empathy, and a calm demeanor.
- Use CRM software to document interactions and track service issues for follow-up.
- Provide troubleshooting support for technical issues with step-by-step guidance.
- Escalate unresolved issues to higher-level support teams for timely resolution.
- Collaborate with cross-functional teams (sales, technical support) to enhance service delivery.
- Conduct follow-up calls/emails to ensure customer satisfaction.
- Meet performance metrics (AHT, CSAT, FCR).
Participate in team meetings and training to improve skills and knowledge.
Education
CEC - Board of intermediate education
SVS Junior college
01.2015
ITI - Board of Employment &Training
Vidyarthi ITC
01.2013
SSC - Board of Secondary Education
Railway Mixed High School
01.2011
Skills
- Screening and shortlisting candidates
- Talent acquisition strategies
- Client Requirement Analysis
- Candidate Engagement
- End-to-End Recruitment
- Vendor Management
- Interview Coordination
- Job description creation
- Offer negotiation
- Documentation and Compliance
Languages
- English
- Telugu
- Hindi
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Hobbies and Interests
- Listening to music
- Traveling and exploring new adventures
Personal Details
- Father’s Name: K. Charles M
- Date of Birth: 20th April 1995
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Location: Boduppal, Hyderabad
Timeline
Recruiting Specialist
FRUGES IT SERVICES
02.2024 - Current
Customer Support Associate
SQUARE BPO SERVICES Pvt Ltd.
01.2023 - 07.2023
Customer Support Associate
SUSETZ Pvt Ltd.
03.2018 - 05.2020
CEC - Board of intermediate education
SVS Junior college
ITI - Board of Employment &Training
Vidyarthi ITC
SSC - Board of Secondary Education
Railway Mixed High School
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