BHARGAV THAMMISHETTI

Succession Path:

Jan’25–Present: Head – Operations

Apr’24–Dec’24: Regional Business Head

Oct’22–Mar’24: Business Head

• Setting up the MIS management process, tracking, and recording the trip-level documentation for future records.
• Worked on increasing team efficiency and timely record of MIS, as per client and internal requirements.
• Setting up a single process across the regions for data management and record.
• Improved the cash flow by up to 30% by setting a clear process and TAT—from trip placement to invoice submission—reducing the TAT from 31 days to 23 days in 6 months.
• Focused work on improving the conversion by focusing on client-level placement requirements. Increased conversions by adding new vendors for those routes, and simultaneously built the team as per requirements—conversion up from 30% to 50%.
• Guided the tech team on building the ERP for the fleet model as per the requirements, and provided regular guidance to improve the model – real-time tracking integration and E-PODs.
• Built the team and launched FTL in the AP region, and reached 1 crore per month in 6 months.
• Handled Kerala and KA markets—team building, improved the margins from 2% to 4.5% in 6 months for the Kerala region with stabilized growth.
• Hyperlocal - Reduced the CR from 1.9 to 1.2, revenue growth 2X in 3 months with the addition of supermarket chains and new market launch – Ratnadeep, Vijetha, Ghanshyam.
• Launched the logistics business for intracity services and scaled the business from 0 to 1.
• Then expanded into the last mile: Bluedart, DTDC, E-Com Express, and Amazon (through 3PL partners) and moved to clients directly in three months as direct transport partners.
• Later, we launched the FTL business in line with the fleet and scaled from 1 to 10 to achieve 1.5 crores per month in a year.
• Build the full team for the fleet business, and set up a process to handle the business.

• Transformed the business model from B2C to a marketplace by establishing a new set of operational procedures, and continuously improving and redefining the structures wherever required to ensure productivity and quality of service.
• Setting up a process to launch product offerings—HD, AHD, etc.—across AP and Telangana.
• Managed the regional teams (Ops, Supply, Finance, and others) from recruitment to training.
• Forecasted possible future issues based on local trends and planned preventive actions.
• Recognized by top leadership for designing new SOPs for booking flows and host experience enhancement, which were later adopted at a pan-India level.
• Laying down a road map for respective teams and goal-setting for each team to achieve KPIs.
• Improved operational P&L by changing different parameters to increase revenue and reduce the cost of HD by outsourcing.
• Managed a team of over 200 direct and indirect reporting individuals.

Succession Path:

Area Supply Manager (Oct 2019 – Aug 2021)

Business Development Manager (Jun 2018–Sep 2018 & Mar 2019–Sep 2019)

Key Accounts Manager (Oct. 2018 – Feb. 2019)

• Impart training and guide the team to deliver the best results, and increase Hubs' supply by over 2,000 SRNs, with a revenue potential of over 50 Cr annually.
• Successfully onboarded hotel partners on the platform and handled the portfolio, i.e., onboarding and stock management.
• Generate revenue along with walk-in business, improved customer satisfaction, and CID management.
• Played a key role in TR and CIB recovery, taking care of 70% of AP and 30% of Hyd Hub recovery. Overall, we made over 1 crore in business recovery.
• Maintained client relationships by cultivating open and positive dialogue, ensuring high-quality service, and following up after sales closely.
• Directed, trained, and monitored team members' performance to ensure efficiency in operations and to meet individual and group targets—demonstrated prowess in providing operational leadership to confirm the achievement of the company's missions.
• Contributed to exceeding revenue objectives and achieving key measurable results.
• Efficaciously met with clients to ascertain needs and develop plans that address current and long-term goals. Addressed inquiries; augmented the repeat customer base by maintaining relationships.
• Steered end-to-end business development of the assigned area, adding 500+ sellable room nights in 7 months, with a portfolio of 10+ CR in revenue annually.
• Pioneered and launched supply in C2, C3, and C4 cities of Telangana, such as Siddiet, Vemulada, and Mahaboobnagar, and added 300+ SRNs in the rest of Telangana.
• Contributed to the expansion and maintenance of supply in cities like Warangal and Karimnagar by adding 50% supply.
• Holds proven distinction in managing P&L, cash flow of 100+ properties, with a portfolio of more than 60 crore in revenue per annum—instrumentally driven order processes for new and existing customers.
• Preserved productive relationships with existing partners through exceptional follow-up. Assured that every partner continues to stay with us by solving all their issues in terms of revenue, pricing increased the Partner Happy Score.
• Managed end-to-end accounts of assigned areas: monitoring and tracking their progress against all OYO models.

• Responsible for business development by onboarding new customers through ICs, and contributed a business of 2 million rupees in one year.
• The training program was conducted instrumentally, which boosted the performance of insurance consultants and contributed to a 10% increase in sales.
• Introduced personalized processes in client engagement, leading to a higher retention ratio; actively organized campaigns in strategic locations led to a 15% increase in sales.