BHARGAV YAGNIK
Vadodara
Summary
Dynamic Sales & Marketing Consultant with a proven track record at LinQ Corporate Solutions, adept at cultivating client relationships and driving revenue growth. Skilled in sales strategy and negotiation, I successfully trained teams to enhance performance, resulting in increased customer satisfaction and retention. Passionate about delivering exceptional service and fostering business development.
Overview
21
21
years of professional experience
Work History
Sales & Marketing Consultant
LinQ Corporate Solutions
Vadodara
07.2022 - Current
- Greeted and assisted customers to foster positive experiences.
- Reduced process lags by training employees on best practices and protocols.
- Recruited, hired and trained new hires to optimize profitability.
- Cultivated and preserved business relationships with prospective customers and market influencers and generated new clients and business partners, resulting in increased revenue.
- Learned and implemented strategies for upselling products and services and suggesting complementary products to maximize value of each transaction.
- Monitored key performance indicators such as website traffic or conversions rate in order to adjust marketing plans accordingly.
- Hosted conferences, classes and staffing booths at special events or in public places.
- Analyzed customer data to uncover areas of opportunity for growth and improvement.
- Planned, wrote and presented sales pitches and developed proposals that spoke to client needs, concerns and objectives and addressed decision-makers within client organizations.
- Executed marketing campaigns targeted towards meeting repeat business and referral objectives through continued engagement of past clients.
- Identified customer needs by asking questions and advising on best solutions.
- Consulted with clients to close sales, identifying decision-makers and facilitating paths to communication conducive to minimizing negotiation time.
- Operated register, handled cash and processed credit card transactions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Coordinated with internal teams to ensure that sales objectives were met in a timely manner.
- Developed training programs for staff members related to sales techniques and best practices.
- Evaluated customer feedback from surveys and focus groups to inform product development decisions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Recognized security risks to properly handle situations.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Client Support Executive
Doshi Accountants (S) Pvt. Ltd.
09.2016 - 07.2022
- Ensured quality service delivery by adhering to company policies and procedures.
- Generated weekly performance metrics related to call handling times and case resolution rates.
- Managed client relationships through effective communication techniques.
- Provided technical support to clients in a timely manner.
- Resolved customer complaints efficiently through effective communication skills.
- Participated in regular meetings with senior management to discuss progress on resolving client concerns.
- Recruited and trained new employees to meet job requirements.
- Created scripts for automated responses that addressed common client inquiries.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Liaised with other departments to ensure proper resolution of customer issues.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Followed up with customers after problem resolution to ensure complete satisfaction.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Accounts Payable Head
JRS Patel & Company of Chartered Accountants
02.2012 - 09.2016
- Worked closely with department personnel to produce accurate and timely bills.
- Managed a team of accounts payable clerks, providing training and support to ensure high performance and career development.
- Liaised with vendors and customers to confirm information and address client issues.
- Implemented and maintained accounts payable software and systems, improving efficiency.
- Reconciled monthly statements from vendors and suppliers.
- Analyzed competitors and market trends to facilitate business growth.
- Monitored daily accounts payable activities and ensured compliance with established internal control procedures.
- Managed credit card programs including issuing cards and reconciling monthly statements.
- Provided guidance to team members regarding complex billing issues or payment inquiries.
- Maintained accurate vendor files and records, ensuring easy access and compliance with auditing standards.
- Managed full-cycle accounts payable process, ensuring timely and accurate payment to vendors and suppliers.
- Reviewed vendor invoices for accuracy and completeness prior to payment processing.
- Researched discrepancies between invoice amounts, purchase orders, receiving reports.
- Reviewed all invoices for accuracy, subsequently resolving various issues.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Followed company's strict rules and procedures to maintain data integrity and confidentiality.
- Negotiated payment terms with vendors to maximize cash flow and minimize interest expenses.
Team Leader
Dave InfoTech. Pvt. Ltd.
01.2010 - 01.2012
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Assessed market trends and competitor strategies to inform team direction and focus.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Worked closely with human resources to support employee management and organizational planning.
- Maintained positive working relationship with fellow staff and management.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
Voice Process Agent
Smart-Tech
10.2008 - 11.2010
Customer Sales Representative
Liontel Info. Solutions Pvt. Ltd.
12.2007 - 10.2008
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Maintained detailed records of loan transactions and applicant information.
- Communicated regularly with customers throughout the entire process from origination through closing.
- Provided customer service by responding to inquiries regarding loan status.
- Managed communication between loan officers, underwriters, and clients to ensure timely processing.
- Created and completed loan submission packages.
- Gathered property appraisals, surveys and tax records to update mortgage loan files.
- Prepared and reviewed loan closing documents to ensure compliance with lender requirements.
- Updated and informed clients about the status of their loan applications regularly.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Educated clients regarding guidelines and adjustments of loan contracts and packages.
Relationship Manager
Kotak Mahindra Old Mutual Life Insurance
07.2005 - 12.2007
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
Sales Executive
Sundaram Marketing
06.2004 - 07.2005
- Company Overview: House of Office and Computer Furniture
- House of Office and Computer Furniture
Education
Bachelor of Commerce -
M.S.University
H.S.C. -
I.P.C.L. Eng. Med. School
S.S.C. -
I.P.C.L. Eng. Med. School
Skills
- MS Word
- Sales strategy
- MS Excel
- Microsoft Outlook
- Team collaboration
- Verbal communication
- Negotiation skills
- Problem solving
- CRM software
- Customer satisfaction
- Processing payments
- Sales training
- Reliability
- Self motivation
- Financial Accounting System
- Desktop Publishing Operator
- Customer relationship management
- Email marketing
- Campaign management
- Training development
- Market analysis
- Interpersonal communication
- Effective communication
- Problem-solving
- Time management abilities
- Interpersonal skills
- Team member motivation
- Business development
Languages
- English (UK-US)
- Hindi
- Gujarati
Disclaimer
I hereby declare that the above information is true to my knowledge.
Extra Skills Qualification
- Sound knowledge of MS Word, Excel & Outlook.
- Successfully Completed Short Term Computer Course of FINANCIAL ACCOUNTING SYSTEM conducted by Directorate of Employment & Training, Gandhinagar.
- Successfully Completed Short Term Computer Course of DESKTOP PUBLISHING OPERATOR conducted by Directorate of Employment & Training, Gandhinagar.
Personal Information
- Father's Name: NARESHKUMAR.T.YAGNIK
- Date of Birth: 07/11/87
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Sales & Marketing Consultant
LinQ Corporate Solutions
07.2022 - Current
Client Support Executive
Doshi Accountants (S) Pvt. Ltd.
09.2016 - 07.2022
Accounts Payable Head
JRS Patel & Company of Chartered Accountants
02.2012 - 09.2016
Team Leader
Dave InfoTech. Pvt. Ltd.
01.2010 - 01.2012
Voice Process Agent
Smart-Tech
10.2008 - 11.2010
Customer Sales Representative
Liontel Info. Solutions Pvt. Ltd.
12.2007 - 10.2008
Relationship Manager
Kotak Mahindra Old Mutual Life Insurance
07.2005 - 12.2007
Sales Executive
Sundaram Marketing
06.2004 - 07.2005
Bachelor of Commerce -
M.S.University
H.S.C. -
I.P.C.L. Eng. Med. School
S.S.C. -
I.P.C.L. Eng. Med. School
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