Bhargava Mahankali
Hyderabad
Summary
Detail-oriented Business Analyst with 4 years of experience conducting analysis and research to come up with solutions to common business problems. Utilizing 7+years of experience in Healthcare domain (Provider Side) to understand the business needs and delivering high quality results and also simplifying the process with automation tools.
Overview
9
9
years of professional experience
Work History
Product Owner
Optum Global Solutions Pvt Ltd
Hyderabad
10.2020 - Current
· Collaborating with onshore partners in understanding the requirements
· Created user stories for the requirements gathered and moved them into the product backlog related to each epic/feature
· Conducted scrum events like Sprint planning, Refinement sessions, Daily stand-up, Sprint demo and the Sprint retrospective meetings
· Experience in translating complex business needs into clear and concise BRD/FRD documents.
· Hands on experience in modeling requirements using UML diagrams like Use case, Activities
· Strong liaison experience among different stakeholders regarding development of software functionality across the SDLC.
· Hands on experience in writing SQL queries and also in visualization tool Power BI
· Successfully developed the use cases to explain the business requirements & specifications to IT team (vendor).
· Conducted Bi-weekly meetings with all the stakeholders to define the road map of the project.
· Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
Subject Matter Expert
Optum Global Solutions Pvt Ltd
Hyderabad
05.2017 - 10.2020
· Collaborating with internal stakeholders to understand cross functional requirements and fulfilling
· Assisting the supervisor in preparing Job-Aids on various scenarios which can help the team members to understand and take necessary actions
· Conducting GAP analysis and recommending possible solutions and proposed automation
· Tracking daily inventory flow from all the work Queues on aging, high dollar, and top contributing refunds
· Finding Global issue/ trends from all the work queues to reduce the bulk inventory
· Helping the team on the requirements in the absence of supervisor
· Effectively involved in the team huddles on daily basis to understand any process challenges and documenting the minutes for better understanding
Senior Billing Analyst
Phycare Services Pvt Ltd
Hyderabad
01.2015 - 04.2017
- Analyzed billing data to identify discrepancies and errors.
- Implemented automated systems to improve accuracy of invoices.
- Prepared monthly, quarterly and yearly reports on billing activities.
- Tracked changes in pricing structure, payment terms, discounts.
- Conducted research into various payment methods used by Payors.
Education
MBA - Finance
M. S. Ramaiah Institute of Management
Bangalore03-2011
Bachelor of Science -
Bhawans Vivekananda Degree College
Hyderabad04-2009
High School Diploma -
BhawansNarayana Junior College
Hyderabad04-2005
Skills
- Revenue cycle Management
- Agile
- Application/Production Support
- SQL
- Power BI
- MS Visio, Figma
- Jira
- Power Automation
- Python (Pandas)
- Team Management
Affiliations
- Travelling
- Music
Accomplishments
- Received SuperHero Award for Year 2023 in Optum Global Solutions
- Received Managerial Award for month Jan 2022 in Optum Global Solutions
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
key Projects
Project 1
Organization : Optum Global Solution India Pvt. Ltd
Client: Optum Infusion Process
Year: March 2022-present
Dynamic 360
Project 360 is an enhancement of existing applications to track the healthcare claims, A lean idea that will help in reducing the time in claim tracking and and claim processing time.
Roles & Responsibilities:
- Conducted brainstorming sessions and interviews to elicit requirements from the client.
- Understanding the business requirements.
- Preparing BRD, FRD documents with User stories, flow diagrams activity diagrams.
- Gathering the information from the existing Legacy Application.
- Handled change requests as well as functional testing of the application.
- Preparing the user manuals, FAQ’s and conducted training to end users.
- Analyzed business requirements and organized high-level and low-level Use Cases
- Responsible for moving UAT codes to Production environment (Live).
Custom
Project 2
Organization : Optum Global Solution India Pvt. Ltd
Refund Automation Tool
Client: Texas Health Physician Group
Year: Dec 2020-Feb 2022
Description:
The Credit Balance team process the refunds for overpayment received from payors by validating the various payor contracts.
Roles & Responsibilities:
- Understanding and gathering requirement form client.
- Prepared BRD, FRD, with use case, activity diagrams, and test cases.
- Worked along with the development team to ensure the business requirements are in consensus.
- Functional testing and responsibility of maintaining and developing relationship with the client.
- Prepared the end user manuals, FAQ’s as well as conducting training to the end users.
- Conducted meetings with developers & business users and SMEs to identify and gather various functional and non-functional requirements.
- Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements.
- Responsible for moving UAT codes to Production environment (Live).
Timeline
Product Owner
Optum Global Solutions Pvt Ltd
10.2020 - Current
Subject Matter Expert
Optum Global Solutions Pvt Ltd
05.2017 - 10.2020
Senior Billing Analyst
Phycare Services Pvt Ltd
01.2015 - 04.2017
MBA - Finance
M. S. Ramaiah Institute of Management
Bachelor of Science -
Bhawans Vivekananda Degree College
High School Diploma -
BhawansNarayana Junior College
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