BHARGAV CHOWDARY TUMMALA
GENERAL MANAGER
Guntur
Summary
Dynamic General Manager with a proven track record at SRI ANJALI MULTI SPECIALITY HOSPITAL, excelling in operations management and team leadership. Achieved a 50% increase in branch revenue through innovative strategies and strong customer relationships. Committed to fostering a positive work environment and enhancing employee engagement for sustained organizational growth.
Customer-oriented General Manager with 05 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
OUT PATIENT DEPARTMENT ASSISTANT MANAGER
DR.RAMESH SUPER SPECIALITY HOSPITALS
GUNTUR
01.2020 - 12.2022
- Handled travel arrangements for department staff, minimizing disruptions by coordinating itineraries efficiently.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Streamlined office processes by implementing efficient organizational systems and procedures.
FLOOR MANAGER
DR.RAMESH SUPER SPECIALITY HOSPITALS
GUNTUR
01.2020 - 12.2022
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 20 employees to maintain smooth-running operations of floor.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coordinated with other departments to ensure seamless workflow across all areas of the operation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Branch Head
Katuri Medical College And Hospital
GUNTUR
01.2022 - 09.2023
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales 50% by incorporating several quality process improvements within branch.
- Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Maximized employee engagement through regular communication, recognition programs, and team-building activities.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
GENERAL MANAGER
SRI ANJALI MULTI SPECIALITY HOSPITAL
GUNTUR, ANDHRA PRADESH
09.2023 - 08.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager, Administration
SIDDHARTHA GASTRO CARE
GUNTUR, ANDHRA PRADESH
09.2025 - Current
- Optimized department workflows to maximize productivity while maintaining accuracy in task completion.
- Reduced operational costs with effective budget management and resource allocation.
- Implemented new software tools for streamlined data management, improving efficiency across all departments.
- Managed cross-functional teams, increasing collaboration and communication throughout the organization.
- Innovated new approaches to problem-solving which resulted in greater overall efficiency within the workplace.
- Drove business growth through targeted marketing campaigns that increased brand awareness within target markets.
- Developed strong relationships with vendors for improved contract negotiations, resulting in cost savings for the company.
- Led a team of professionals to consistently meet performance targets and deliver outstanding service.
- Improved customer satisfaction with high-quality service standards and timely issue resolution.
- Ensured regulatory compliance through thorough audits and risk assessments, mitigating potential issues proactively.
- Oversaw facility operations, ensuring a safe and clean environment for staff and visitors.
- Championed process improvements through regular reviews, identifying areas for optimization or redesign as needed.
- Expanded market presence by forging strategic partnerships that led to mutually beneficial outcomes for all parties involved.
- Enhanced employee productivity by implementing comprehensive training programs and professional development opportunities.
- Collaborated closely with other department heads to ensure seamless coordination of projects across the organization.
- Established clear performance metrics, monitoring progress towards organizational goals regularly.
- Fostered a positive work culture by promoting teamwork, transparent communication, and employee recognition programs.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
BACHELOR IN HOTEL MANAGEMENT - Management
PINNACLE INSTITUTE OF HOTEL MANAGEMENT
HYDERABAD 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Team building
Performance improvement
Operations oversight
Business development
Leadership and team building
Quality management
Effective leader
Schedule management
Workflow planning
Staff motivation
Time management
Training and development
Relationship building
Organizational development
Staff training and development
Business administration
Timeline
General Manager, Administration
SIDDHARTHA GASTRO CARE
09.2025 - Current
GENERAL MANAGER
SRI ANJALI MULTI SPECIALITY HOSPITAL
09.2023 - 08.2025
Branch Head
Katuri Medical College And Hospital
01.2022 - 09.2023
OUT PATIENT DEPARTMENT ASSISTANT MANAGER
DR.RAMESH SUPER SPECIALITY HOSPITALS
01.2020 - 12.2022
FLOOR MANAGER
DR.RAMESH SUPER SPECIALITY HOSPITALS
01.2020 - 12.2022
BACHELOR IN HOTEL MANAGEMENT - Management
PINNACLE INSTITUTE OF HOTEL MANAGEMENT
04.2001 -