BHARGAV CHOWDARY TUMMALA
GENERAL MANAGER
Guntur
Summary
Dynamic General Manager with a proven track record at SRI ANJALI MULTI SPECIALITY HOSPITAL, excelling in operations management and team leadership. Achieved a 50% increase in branch revenue through innovative strategies and strong customer relationships. Committed to fostering a positive work environment and enhancing employee engagement for sustained organizational growth.
Customer-oriented General Manager with 05 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
5
5
years of professional experience
Work History
GENERAL MANAGER
SRI ANJALI MULTI SPECIALITY HOSPITAL
GUNTUR
09.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Branch Head
Katuri Medical College And Hospital
GUNTUR
01.2022 - 09.2023
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales 50% by incorporating several quality process improvements within branch.
- Developed a high-performing team through targeted recruitment, training, and coaching initiatives.
- Collaborated with other branches for knowledge sharing and best practice implementation, strengthening overall organizational performance.
- Reduced employee turnover rate by creating a supportive work environment that encouraged professional growth.
- Enhanced customer satisfaction with responsive service and timely resolution of issues.
- Maximized employee engagement through regular communication, recognition programs, and team-building activities.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
FLOOR MANAGER
DR.RAMESH SUPER SPECIALITY HOSPITALS
GUNTUR
01.2020 - 12.2022
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 20 employees to maintain smooth-running operations of floor.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coordinated with other departments to ensure seamless workflow across all areas of the operation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
OUT PATIENT DEPARTMENT ASSISTANT MANAGER
DR.RAMESH SUPER SPECIALITY HOSPITALS
GUNTUR
01.2020 - 12.2022
- Handled travel arrangements for department staff, minimizing disruptions by coordinating itineraries efficiently.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Streamlined office processes by implementing efficient organizational systems and procedures.
Education
BACHELOR IN HOTEL MANAGEMENT - Management
PINNACLE INSTITUTE OF HOTEL MANAGEMENT
HYDERABAD 04.2001 -
Skills
Operations management
Timeline
GENERAL MANAGER
SRI ANJALI MULTI SPECIALITY HOSPITAL
09.2023 - Current
Branch Head
Katuri Medical College And Hospital
01.2022 - 09.2023
FLOOR MANAGER
DR.RAMESH SUPER SPECIALITY HOSPITALS
01.2020 - 12.2022
OUT PATIENT DEPARTMENT ASSISTANT MANAGER
DR.RAMESH SUPER SPECIALITY HOSPITALS
01.2020 - 12.2022
BACHELOR IN HOTEL MANAGEMENT - Management
PINNACLE INSTITUTE OF HOTEL MANAGEMENT
04.2001 -
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