Bhargavi M
Subject Matter Expert
Bengaluru
Summary
Dynamic Subject Matter Expert with extensive experience at Amazon Development Center, specializing in global trade compliance. Proven ability in strategic thinking and training, delivering creative solutions that enhance operational efficiency. Strong analytical skills utilized to drive compliance initiatives, ensuring seamless trade processes and fostering team development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Subject Matter Expert, Non-Inventory Business
Amazon Development Center
06.2024 - Current
- Support non-inventory business programs, Mechatronics and Prime Air, with HTS and ECCN classification, utilizing Wiki repositories, ENOVIA, and Confluence tools.
- Collaborate closely with business program teams to obtain BOMs, SDS/MSDS, and customer invoices to ensure accurate product classification.
- Reach out to product engineers to obtain detailed technical specifications required for accurate classification.
SME, HTS Classification, Global Trade Services
Amazon Development Center
10.2022 - 06.2024
- Provided Subject Matter Expert (SME) support to the HTS (HS) Manual Classification Team.
- Handled US Customs escalations received via CF-28 by conducting in-depth analysis using section and chapter notes, explanatory notes, Informed Compliance Publications, and Cross Rulings; provided accurate HTS classification and rationale in the Commodity Classification Profile (CCP) format.
- Following each customs escalation, conducted defect amplification for similar items stored in the Ratchit database to ensure data accuracy and maintain database hygiene.
- Shared learnings from customs escalations by updating internal repositories and informing global HTS classification and quality teams. A key takeaway was a shift in the classification approach for toys in the US marketplace.
- Conducted weekly Open House Discussions (OHD) with Operations and Quality Operations teams to resolve classification disputes on error SIMs where auditors and SMEs could not align on the HTS code and logic.
- Implemented a code change request process enabling classifiers to correct misclassifications submitted through the SIM mechanism before they are reviewed by the audit team.
- Prepared and shared weekly Code Change Request (CCR) reports to track classification corrections and process improvements.
- Conducted calibration discussions with the Post Entry Audit (PEA) and Operations teams for HTS declarations requiring SME intervention.
- Conducted regular refresher trainings based on requests from classifiers, managers, and teams, as well as driven by error trends, program updates, changes in inflow types, classification logic updates, and learnings from escalations.
- Facilitated calibration discussions with Post Entry Audit (PEA) and Operations teams on HTS declarations requiring SME intervention to ensure alignment and accuracy.
HTS Senior Associate, Global Trade Compliance
Amazon Development Center
10.2018 - 10.2022
- Provided HTS classification for merchandise across multiple marketplaces (AU, EU, US, CA, MX, BR, SG, AE, etc.) using tools such as Customs Info, Integration Point, ICP, explanatory notes, BTI, CITT, Cross Rulings, and internal databases.
- Served as the main point of contact for the Q-Buzz team, resolving product classification queries from floor associates.
- Led daily team huddles to allocate tasks and manage headcount based on inflow, while addressing team queries on HTS classification.
- Assisted in internal audits to uphold quality metrics.
- Led error review discussions by validating HTS codes, assessing rebuttals, and conducting root cause analysis; implemented corrective and preventive actions to reduce recurring errors.
- Developed and standardized the global Assumption-Based Classification (ABC) SOP during the pilot phase; conducted training for worldwide on-floor associates and new hires, and led compliance audits, achieving over 96% team adherence.
- Earned certification as a trainer through the Training Ninja program and led sessions as part of the new hire training team.
- Created and implemented a global refresher training framework for the on-floor team, earning recognition with the Beyond Award for Q1 2020.
- Led on-floor refresher training sessions using the global refresher training framework, focusing on DPMO trends to drive performance improvements.
- In July 2021, responded to a request from the Amman node to support US classification by creating a training framework for 20 associates (5 batches of 4), utilizing BLR training aids to cover 63% of the US inflow to BLR.
- Created global internal knowledge repositories on hierarchy assumption classification and specific product categories (e.g., 8536, 9506, surfactants, 9503, 9504, and US watch classifications including caliber and jewel identification).
Risk and Compliance Apprentice
Concentrix Daksh India Services Pvt Ltd
01.2018 - 10.2018
- Supported the Risk and Compliance team in addition to core Payment Analyst responsibilities, serving as an apprentice to enhance cross-functional expertise.
- Conducted regular dip checks to ensure adherence to security protocols and process compliance.
- Performed random system audits to detect password sharing and validate alignment with process maps and standard operating procedures (SOPs).
- Escalated incidents involving password sharing and failure to follow established processes and SOPs.
- Led regular refresher sessions on process compliance guidelines to maintain operational integrity.
Senior Payment Analyst
Concentrix Daksh India Services Pvt Ltd
01.2016 - 01.2018
- Conduct quality checks on received cases to ensure payments are accurately processed and issued to the correct customers.
- Validate customer-provided documentation and verify calculations against official correspondence before releasing payments via the customer's preferred method (bank transfer or cheque).
- Handle escalated customer complaints in their final stage, resolving issues promptly and ensuring customer satisfaction.
- Support process compliance and operational efficiency by performing internal audits and contributing to quality metrics.
- Provide onboarding and process support to new team members, ensuring a smooth transition and effective knowledge transfer.
Education
Bachelor of Science - Physics, Chemistry, Mathematics
Maharani's Science College For Women
Bengaluru, India 04.2001 -
Skills
- Interpersonal skills and people management
- Stakeholder management
- Collaboration and Team work
- Leadership
- Business process improvement
- Decision making
- Analytical thinking and problem solving
- Project Management
Certification
Training Ninja Certification
Rewards & Recognitions
- Dexter Award – Concentrix (2018)
Recognized for outstanding performance and valuable contributions to team success and organizational goals. - Ace of Spades Award – Amazon (4x)
- Beyond Award – Amazon (Q1 2020)
Honored for going above and beyond in delivering impactful results during the first quarter of 2020. - Accolade from US Program Team – Amazon
Recognized for independently creating a comprehensive decision tree that streamlined the classification of textiles, improving operational efficiency.
Timeline
Subject Matter Expert, Non-Inventory Business
Amazon Development Center
06.2024 - Current
SME, HTS Classification, Global Trade Services
Amazon Development Center
10.2022 - 06.2024
HTS Senior Associate, Global Trade Compliance
Amazon Development Center
10.2018 - 10.2022
Risk and Compliance Apprentice
Concentrix Daksh India Services Pvt Ltd
01.2018 - 10.2018
Senior Payment Analyst
Concentrix Daksh India Services Pvt Ltd
01.2016 - 01.2018
Bachelor of Science - Physics, Chemistry, Mathematics
Maharani's Science College For Women
04.2001 -
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