Bhargavi Mohankumar
Chennai
Summary
Results-driven Operations and Facilities Management professional with over 13 years of experience. Known for exceptional relationship-building and the ability to foster collaborative environments, driving operational excellence. Proven leader in facilities management, skilled at inspiring high-performance teams and influencing stakeholders to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Real Estate Service Manager
Shell India Markets Pvt LTD
Chennai
05.2022 - Current
- Managing a team of 200+ in soft services, F&B, and operational teams responsible for delivering day-to-day site operations
- Play a pivotal role in ensuring the seamless execution and prioritization of various engagements for the center
- Strategically plan and execute the $9.0 million RE budget, overseeing its efficient allocation to facilitate seamless operations
- Collaboratively orchestrate the successful transition of a major site from RMZ to Shell Centre Chennai, ensuring smooth execution and continuity
- Successfully manage a total area of 0.8 million square feet concurrently for over six months during the transition, maintaining uninterrupted operations with a 100% uptime rate
- Lead the team in efficiently resolving critical snags during projects and execute thorough assurance checks pertaining to HSE, ensuring strict compliance with established standards
- Oversee the day-to-day deliverables of the team, effectively managing KPIs and SLAs to maintain operational excellence
- Successfully uphold site operations during challenging conditions, such as Cyclone Michuang, ensuring uninterrupted functionality with a 100% uptime record
- Oversee and coordinate the management team’s engagements across multiple areas, including strategy development, internal management, project management, and communications
- Successfully manage and optimize large-scale projects, including the greenfield development of over 6 million square feet
- Direct and manage vendors, facilities staff, and service providers to create an efficient and non-disruptive work environment
- Pioneer the integration of digital technologies in facilities management, leading initiatives to implement IoT-based systems, smart building solutions, and data analytics
- Develop and execute strategies related to the future of work and human experience, focusing on enhancing workplace culture, productivity, and employee satisfaction
- Create and implement comprehensive action plans for various emergency scenarios to ensure preparedness and resilience
- Serve as a thought partner and trusted advisor in the development, communication, and execution of a cohesive resources strategic plan
- Oversee facility budgeting, forecasting, and expenditure tracking, achieving consistent adherence to financial targets and driving cost-saving initiatives
- Greenfield Project Management: Successfully delivered a 6 million square feet greenfield project at Shell India Markets Pvt Ltd, enhancing asset value and operational efficiency
- VP Award: Received VP Award at Shell for translating DEI vision into tangible actions and for outstanding performance and contributions to organizational success
- Certification: Certified Internal Auditor for ISO 22000:2018 and FOSTOC, showcasing expertise in quality and safety standards
Manager Operations
International Travel House - ITC Grand Chola
Chennai
01.2012 - 03.2022
- Oversaw daily operations of hotel travel services
- Recruited, trained, and evaluated staff performance
- Identified and developed new revenue streams
- Led the creation and implementation of training programs
- Knowledgeable in health & safety regulations and SOP development for the hospitality industry
- Strong understanding of hotel functions and cross-departmental operations
- Developed tariffs with a focus on profitability and growth
- Organized over 1300 event transfers for business conferences, weddings, and leisure groups
- Created a comprehensive departmental training curriculum
Outlet Manager
Hotel Green Park
Chennai
03.2011 - 01.2012
- Planned short and long-term revenue and staff performance goals
- Analyzed service quality and customer satisfaction
- Conducted staff performance assessments
- Contributed to business unit innovation
- Implemented business continuity plans
- Established grooming standards and developed a unique staff training module
- Created an inter-departmental training curriculum
- Familiar with financial reporting systems, cost control, and stock management
Education
PhD - Tourism and Travel Management
University of Madras
Chennai01.2019
M.Phil - Tourism & Travel Management
Anna Adarsh College for Women
Chennai01.2012
MBA - HR Management
Manonmaniam Sundaranar University - Distance Education
01.2011
MA - Tourism & Travel Management
Anna Adarsh College for Women
Annanagar01.2011
BA - Tourism & Travel Management
Anna Adarsh College for Women
Annanagar01.2009
XII -
Ebenezer Marcus Matriculation Higher Secondary School
01.2006
Skills
- Project Management Expertise
- Facilities System Optimization
- Financial Planning
- Vendor and Stakeholder Management
- Emergency Response Planning
- Workplace Strategy Development
- Effective Communication and Advisory Skills
Visiting professor / guest speaker
- Department of Tourism Management, University of Madras, Chennai, Tamil Nadu, 2018 - 2021
- Department of Hospitality Management, Loyola College, Chennai, Tamil Nadu, 2018 - 2021
- Department of Travel & Tourism Management, Anna Adarsh College, Chennai, Tamil Nadu, 2018 - 2021
- Department of Hotel Management, T. John College, Bangalore, Karnataka, 2018 - 2021
Paper presentations
- Types of Tourism in India, National Seminar organized by the Department of Commerce & International Business, Sree Saraswathi Thyagaraja College, Coimbatore, Tamil Nadu, 03/01/15
- Conserving Biodiversity in India, International Conference organized by the Department of Tourism and Travel Management, Ethiraj College, Chennai, Tamil Nadu, 01/01/15
- Empowerment of Women, International Conference held at Queen Mary’s College, Chennai, Tamil Nadu, 08/01/14
- Wildlife Education, National Seminar organized by the Department of History & Archaeology, University of Madras, Chennai, Tamil Nadu, 10/01/13
Panel member industrial expert
- Department of History & Tourism, SIET - Jbas College for Women, Chennai, Tamil Nadu, 2021 - 2022
- Department of History & Tourism, Presidency College, Chennai, Tamil Nadu, 2021 - 2023
- Department of History, Women’s Christian College, Chennai, Tamil Nadu, 2022 - 2023
Curricular achievements
- University Rank Holder during UG, PG, and M.Phil. studies in Tourism & Travel Management at Anna Adarsh College for Women.
- Awarded Best Outgoing Student in 2011 at Anna Adarsh College for Women.
- Received Proficiency Prizes for various subjects in UG, PG, and M.Phil.
- Title Winner - Miss Adarsh 2006 and recognized as the Most Talented Girl at Anna Adarsh College for Women.
Personal Information
- Date of Birth: 09/20/88
- Marital Status: Married
Languages
- Tamil, fluent
- English, fluent
Disclaimer
I hereby declare that all the details furnished here are true to the best of my knowledge and belief.
Timeline
Real Estate Service Manager
Shell India Markets Pvt LTD
05.2022 - Current
Manager Operations
International Travel House - ITC Grand Chola
01.2012 - 03.2022
Outlet Manager
Hotel Green Park
03.2011 - 01.2012
PhD - Tourism and Travel Management
University of Madras
M.Phil - Tourism & Travel Management
Anna Adarsh College for Women
MBA - HR Management
Manonmaniam Sundaranar University - Distance Education
MA - Tourism & Travel Management
Anna Adarsh College for Women
BA - Tourism & Travel Management
Anna Adarsh College for Women
XII -
Ebenezer Marcus Matriculation Higher Secondary School
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