Bhargavi Siruvuri

• Lead a team of individual contributors by conducting regular 1:1s, setting goals, tracking performance, and facilitating mid-year and year-end performance reviews.
• Drive performance calibration discussions and contribute to promotion planning, including Plan Proposed Quarterly (PPQ) promotion cycles.
• Hire and onboard new employees aligned with leadership principles and team needs.
• Design customized onboarding experiences and assign mandatory training programs to accelerate skill development.
• Foster career growth through tailored development plans, feedback, and mentorship.
• Actively manage both high and low performers through structured feedback, coaching, and documentation, where needed.

• Set and clearly communicate team priorities, deliverables, and success criteria.
• Regularly audit individual and team performance against SLAs and KPIs.
• Conduct monthly and quarterly reviews to assess team progress and identify candidates for career progression.
• Monitor workload balance and project alignment, ensuring consistent delivery of high-quality outcomes.
• Identify and resolve performance or behavioral issues in a timely and empathetic manner.

• Participate in weekly and quarterly business reviews (WBRs/QBRs), helping shape strategic discussions.
• Collaborate with other managers and cross-functional teams to align goals, share best practices, and drive organizational initiatives.
• Maintain strong relationships with stakeholders, ensuring expectations are aligned and operational execution supports business success.
• Act as a liaison between internal teams and external partners to support collaboration and information flow.

• Create, track, and execute short- and long-term goals, including 3-Year Plans (3YP) for team success.
• Submit strategic white papers and documentation to support future planning and resource needs.
• Use data analysis and business insights to identify trends, inform decision-making, and propose operational improvements.

• Lead efforts to identify process bottlenecks and recommend enhancements to tools and workflows.
• Focus on root-cause problem-solving and implement scalable, sustainable process improvements.
• Drive continuous improvement initiatives that increase efficiency, reduce costs, and improve customer experience.

• Ensure operational compliance with internal policies, industry standards, and relevant regulations.
• Prepare and present performance and operational reports to leadership, summarizing achievements, risks, and action plans.
• Handle crisis situations effectively, ensuring minimal impact to customers and operations.

• Promote an inclusive and respectful team culture by listening actively and valuing diverse perspectives.
• Guide team communication to ensure clarity, collaboration, and alignment with organizational goals.
• Champion well-being by balancing work expectations with team members’ personal needs and responsibilities.

• Collaborate with HR and compensation teams on annual salary reviews, compensation statements, and proposed pay adjustments.
• Oversee logistics for team meetings, training sessions, and special events like cohort programs and newsletters.

· Involved in performing UAT’s and providing inputs for system changes by giving BRD. Gained expertise in writing SOP’s ensuring existing process is in line with updated changes.

· Monitoring the task assignment, work allocation and tracking the status of outstanding tickets ensuring team has 100% utilization.

· Handling currently team of 8 full time employees 10 part time employees.

· Monitoring the task assignment, work allocation and tracking the status of outstanding tickets ensuring team has 100% utilization

· Ensuring the team is adhering to Metrics in terms of utilization, goals achievable

· Conducting refreshers to the team

· Managing team Capacity utilization, Quality score cards, conducting team meetings.

· Involved in stake holder meetings for process improvements.

· Updating the SOP’s as per new update.

• Conducted payroll audits to ensure accurate employee payments with zero defects, addressing discrepancies related to location changes, job code updates, and promotions.
• Streamlined processes by performing user acceptance testing (UAT) to eliminate redundant tasks and improve efficiency.
• Managed a team of 5 junior processors by allocating tasks, conducting refreshers, performing quality checks, and ensuring 100% daily utilization.

• Handled end-to-end recruitment, including sourcing, screening, interview coordination, salary negotiation, and onboarding.
• Acted as the primary point of contact for candidates and consultants, ensuring smooth communication and engagement.
• Collaborated with project managers and stakeholders to gather hiring requirements, and fulfill staffing demands.
• Conducted HR orientations and supported employee onboarding, addressing queries, and ensuring policy compliance.
• Managed administrative tasks related to hiring, exits, and employee records, in coordination with various departments.
• Supported employee welfare, housing coordination, and engagement activities to enhance satisfaction. Participated in demand forecasting, publishing reports, and maintaining accurate applicant tracking systems.

· Providing Pay roll inputs to Finance Team (Europe, USA, APAC and Middle East Countries)

· Dealt with processes of FMLA USA, Sick Leave USA, Gift a Leave (India), Paternity Leave (USA)

· Initiatives on System changes and policies.

· Dealt with Audit related data and related queries on monthly basis.

· Generating ID numbers for new employees, adding the data to people soft tool.

· Exit clearances along with ID cards.

· Coordinated with Core, query, technical, policy and local teams for service delivery adherence.

· Handled Level 2 queries as a part of escalation matrix.