Bhargavi TB
Bengaluru
Summary
Experienced customer service professional with four years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Rippling Pvt Ltd
Bangalore
04.2024 - Current
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
Senior Travel Consultant
BCD Travel Pvt Ltd
01.2023 - 04.2024
- Interacting with clients over the phone, or through email to understand their travel requirements and preferences
- Handling the end-to-end booking process for flights, hotels, rental cars, and other travel services
- Resolving travel-related issues such as flight cancellations, hotel booking problems, or itinerary changes
- Working proactively to find solutions and alternatives to minimize disruptions for clients
- Offering timely and accurate information to clients, ensuring a positive and memorable experience
- Working closely with travel partners, airlines, hotels, and other service providers to secure the best options for clients
- Providing outstanding customer service by promptly addressing inquiries and concerns
Senior Specialist
Think & Learn Pvt Ltd
01.2020 - 01.2023
- Ensuring that customer complaints are addressed with empathy, patience, and a customer-first approach
- Offering appropriate solutions, alternatives, or explanations to resolve issues and retain customer satisfaction
- Conduct investigations into customer complaints, gathering all relevant details, and analyzing the root cause of the issue
- Escalate complex or sensitive complaints to appropriate teams for further investigation and resolution
- Respond to customer complaints via call, mail and chat in a timely and professional manner and resolving the issues effectively while maintaining a positive brand image
Education
Bachelor of Business Administration -
CMR Institute Of Management Studies
06.2019
Higher Secondary -
Bishop Cotton's Women's Christian College
06.2016
Secondary School -
BM English High School
06.2014
Skills
- GDS - Sabre
- Salesforce
- Lead square
- Fresh desk - Ticketing
- GPOS
- Microsoft Excel
- Microsoft Word
- PowerPoint
- CRM
- Payroll Processing
- Compliance Monitoring
- Benefits Administration
Accomplishments
- Achievements/Tasks
Personal Information
Title: Senior Travel Consultant
Languages
- English, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
- Kannada, Native or Bilingual Proficiency
- Telugu, Native or Bilingual Proficiency
- Tamil, Native or Bilingual Proficiency
Hobbies and Interests
- Blogging
- Learning new dance forms
- Planting
- Traveling
- Art
Timeline
Customer Support Specialist
Rippling Pvt Ltd
04.2024 - Current
Senior Travel Consultant
BCD Travel Pvt Ltd
01.2023 - 04.2024
Senior Specialist
Think & Learn Pvt Ltd
01.2020 - 01.2023
Bachelor of Business Administration -
CMR Institute Of Management Studies
Higher Secondary -
Bishop Cotton's Women's Christian College
Secondary School -
BM English High School
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