Bhargavi TB
Bengaluru
Summary
Dedicated professional with a strong work ethic and exceptional interpersonal skills, recognized for adaptability and a proactive approach to challenges. Proven ability to thrive in autonomous environments while quickly mastering new competencies. Committed to continuous improvement and delivering high-quality results.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Rippling Pvt Ltd
04.2024 - Current
- Strong communicator, collaborating with customers and cross-functional teams to resolve complex issues quickly and efficiently.
- Utilized Rippling platforms, Confluence, and help center articles to research customer inquiries.
- Proactively identified areas for improvement and implemented solutions to enhance the customer experience, while following up with customers after issue resolution to ensure satisfaction and effectiveness.
- Responded to customer emails and chats promptly and professionally, resolving inquiries efficiently within established case-handling targets.
- Effectively collaborated with diverse teams to achieve shared goals.
Senior Travel Consultant
BCD Travel Pvt Ltd
01.2023 - 04.2024
- Interacting with clients over the phone, or through email to understand their travel requirements and preferences
- Handling the end-to-end booking process for flights, hotels, rental cars, and other travel services
- Resolving travel-related issues such as flight cancellations, hotel booking problems, or itinerary changes
- Working proactively to find solutions and alternatives to minimize disruptions for clients
- Offering timely and accurate information to clients, ensuring a positive and memorable experience
- Working closely with travel partners, airlines, hotels, and other service providers to secure the best options for clients
- Providing outstanding customer service by promptly addressing inquiries and concerns
Senior Specialist
Think & Learn Pvt Ltd
01.2020 - 01.2023
- Ensuring that customer complaints are addressed with empathy, patience, and a customer-first approach
- Offering appropriate solutions, alternatives, or explanations to resolve issues and retain customer satisfaction
- Conduct investigations into customer complaints, gathering all relevant details, and analyzing the root cause of the issue
- Escalate complex or sensitive complaints to appropriate teams for further investigation and resolution
- Respond to customer complaints via call, mail and chat in a timely and professional manner and resolving the issues effectively while maintaining a positive brand image
Education
MBA - Digital Marketing
Jain University
06-2024
BBA - Finance and Marketing
CMR Institute Of Management Studies
06.2019
Higher Secondary -
Bishop Cotton's Women's Christian College
06.2016
Secondary School -
BM English High School
06.2014
Skills
- Google Sheets
- Excel
- Microsoft Word
- PowerPoint
- Fundamentals of Taxation
- Fundamentals of payroll processing
- GDS – Sabre
- Travelport
- Salesforce
- Lead square
- Freshdesk - Ticketing
- GPOS
- CRM
- Compliance Monitoring
Hobbies and Interests
- Blogging
- Learning new dance forms
- Planting
- Traveling
- Art
Languages
- English, Native or Bilingual Proficiency
- Hindi, Native or Bilingual Proficiency
- Kannada, Native or Bilingual Proficiency
- Telugu, Native or Bilingual Proficiency
- Tamil, Native or Bilingual Proficiency
Timeline
Customer Support Specialist
Rippling Pvt Ltd
04.2024 - Current
Senior Travel Consultant
BCD Travel Pvt Ltd
01.2023 - 04.2024
Senior Specialist
Think & Learn Pvt Ltd
01.2020 - 01.2023
MBA - Digital Marketing
Jain University
BBA - Finance and Marketing
CMR Institute Of Management Studies
Higher Secondary -
Bishop Cotton's Women's Christian College
Secondary School -
BM English High School
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