Bhargav Sai Baddireddy
Team Lead Manager
Vijayawada
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in retail. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Team Leader Manager
Reliance Retail Limited
Vijayawada
12.2021 - Current
- Increased productivity by 30% and revenue streams by 15% through effective change management practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluated employee performance on monthly basis and coached and trained 10 team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Developed performance measurement strategies, identifying areas for improvement.
- Coordinated team collaboration to share ideas and build best practices.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Facilitated meetings to communicate team performance goals and results.
- Delivered regular team meetings for aligned work towards common goals.
Key Account Manager
Metro Cash And Carry India Pvt Ltd
Vijayawada
04.2018 - 10.2021
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Built and maintained strong client relationships to drive business growth.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Analyzed key competitors to respond to competitive threats.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Negotiated prices, terms of sales and service agreements.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Quoted prices, credit terms and other bid specifications.
- Maintained current knowledge of evolving changes in marketplace.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Assistant Team Leader Sales
Walmart India Pvt Ltd
Vijayawada
06.2011 - 03.2018
- Created staff schedules, approved requested time off and updated reports.
- Worked with customer service to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Managed team workload to reach production targets.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Supervised 10 staff.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Worked with customer service representatives to handle escalated customer issues.
- Addressed customer service overflow to reduce complaints.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
Education
Bachelor Of Business Administration - Business Administration
Asian Institute of Engineering And Management
Delhi 06.2008 - 06.2011
Skills
Business Development
Negotiation
Sales and marketing
Business administration
Staff Management
Problem-Solving
Business planning
Multitasking Abilities
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Team Leader Manager
Reliance Retail Limited
12.2021 - Current
Key Account Manager
Metro Cash And Carry India Pvt Ltd
04.2018 - 10.2021
Assistant Team Leader Sales
Walmart India Pvt Ltd
06.2011 - 03.2018
Bachelor Of Business Administration - Business Administration
Asian Institute of Engineering And Management
06.2008 - 06.2011