Bharthish G
Bengaluru,TS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Production Operations Control Executive
DeliverHealth Solutions India Pvt. Ltd.
02.2021 - Current
- Acted as the primary point of contact for routine administrative tasks assigned by supervisors.
- Established and maintained strong customer rapport with client groups.
- Updated documentation of PSC policies and procedures based on FAQs or revised guidelines.
- Monitored package inflow and transactional records continuously to prevent business impact.
- Identified and implemented process improvements for efficiency.
- Communicated new and updated policies effectively to relevant stakeholders.
- Developed automated tracking and reporting systems for strategic planning using MS Access.
- Followed defined escalation paths as outlined in the escalation policy when needed.
- Notified process participants when standards and procedures were not followed.
- Prepared Daily, Weekly, and Monthly KPI reports encompassing all processed items.
- Served as the initial escalation point for the Workflow team.
- Maintained ongoing client records for reference and auditing purposes.
- Assigned shorter or longer TAT security groups to respective teams based on requirements.
- Investigated unattended incidents, validated details with clients, and updated SOP documents accordingly.
Production Operations Control Executive
Nuance Transcription Services India Pvt. Ltd.
11.2017 - 02.2021
- Resolved issues promptly and courteously, adhering to escalation protocols when necessary.
- Supported the HR Manager and department in administering and processing workers' compensation claims.
- Developed automated reporting systems using MS Access to enhance the strategic planning process.
- Prepared daily, weekly, and monthly KPI reports covering all processed items.
- Maintained accurate and updated client records for reference purposes.
- Provided administrative and operational support to Associate Managers and Program Specialists.
- Efficiently multitasked using MS Office and organizational tools to improve productivity.
- Stayed current with developments and trends in database management systems.
- Responded quickly and accurately to patient emails and faxes, identifying optimal assistance.
- Documented client requests accurately in tracking systems and managed them per established procedures.
- Prepared and presented system performance reports to senior management.
- Processed client requests of varying complexities, ensuring compliance with program specifications and eligibility criteria.
Education
B. COM - Accounting And Finance
08-2015
Skills
- Operations management
- Customer relations
- Workflow planning
- Customer-oriented
- Communication skills
- Problem resolution
- Team player
- Problem-solving
- Digital proficiency
- Attention to detail
Certification
- Communication Skills Training Certificate,.
- Employee Excellence Certifications.
Individual Efficiency Award
Star of the Month
Extra Mile Award
Reading, volunteering, hiking, and digital photography
Reading enhances knowledge and broadens perspectives, helping to stay informed and think critically. Volunteering reflects a commitment to community service, teamwork, and empathy. Hiking promotes physical fitness, mental well-being, and an appreciation for nature. Digital photography fosters creativity, attention to detail, and technical skills in visual storytelling. These hobbies together demonstrate a well-rounded personality with a balance of intellectual, social, physical, and creative interests.
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Telugu
Advanced (C1)
kannada
Bilingual or Proficient (C2)
Timeline
Production Operations Control Executive - DeliverHealth Solutions India Pvt. Ltd.
02.2021 - Current
Production Operations Control Executive - Nuance Transcription Services India Pvt. Ltd.
11.2017 - 02.2021
St Mary's English High School - B. COM, Accounting And Finance
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