Zeal for learning new things
Bharti .
Senior Associate
New Delhi
Summary
- A highly dedicated and results-oriented professional with over three years of experience in customer service field, specializing in services for prominent clients such as CaptionCall in the United States, and Stripe as Global. In my tenure, I excelled in various roles, culminating in a customer care executive. My responsibilities included managing multiple high-priority tasks and ensuring exceptional performance standards for both the team and the company.
- Recognized for my commitment to teamwork and self-motivated approach to job completion, I consistently delivered outstanding results, contributing to the overall success and operational excellence of the organization.
- Professional with strong expertise, known for reliability and results-focused mindset.
- Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
4
4
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages
Work History
Senior Assosciate
WNS Global Services
08.2024 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Customer Care Executive, CaptionCall Process
Teleperformance Pvt. Ltd.
09.2021 - 07.2024
- Successfully disposed by duty as customer care executive within the CaptionCall process, reflecting exceptional performance and leadership capabilities.
- Oversaw multiple high-priority tasks, coordinating efforts to meet stringent deadlines and exceed client expectations.
- Consistently achieved top performance metrics, contributing to the overall success and growth of the CaptionCall process.
- Fostered a collaborative and motivated team environment, driving continuous improvement and excellence in service.
- Customer Service Executive, CaptionCall Process
- Delivered outstanding customer service, handling captioning services for CaptionCall clients in the US with precision and professionalism.
- Maintained high accuracy and speed in captioning, ensuring customer satisfaction and adherence to service quality standards.
- Demonstrated strong problem-solving skills and a proactive approach to resolving customer issues.
- Collaborated effectively with team members and management to enhance service processes and achieve performance goals.
Education
Computer Application (BCA) -
IGNOU
High School Diploma - CBSE
Lions Public School
Skills
Contact
- E-mail: nisha.prasad1992@gmail.com
- Phone: (+91)- 9919705292
Interests
Timeline
Senior Assosciate
WNS Global Services
08.2024 - Current
Customer Care Executive, CaptionCall Process
Teleperformance Pvt. Ltd.
09.2021 - 07.2024
High School Diploma - CBSE
Lions Public School
Computer Application (BCA) -
IGNOU
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