BHARTI JAGASIA
Gurgaon,INDIA
Summary
Accomplished over 17 years of experience in the aviation industry. Worked with Kingfisher airlines, and currently working for Saudi Airlines as a Premium Class Cabin Crew. I have completed Post Graduate Diploma in Human Resource Management, and currently pursuing Advance Masters in Aviation Safety Management System.
Overview
17
17
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work history
Premium Class Cabin Crew
Saudi Arabian Airlines
Riyadh, Saudi
01.2010 - Current
- Effectively manage Premium -Class Team by conducting proper briefing before flights
- Meticulously monitored, created and oversaw customer experience, resulting in customer satisfaction rating of 100%
- Effectively liaised with ground staff, achieving 70% on-time departures
- Deliver elite service to premium customers, consistently exceeding expectations, ensuring repeat business and contribution to airline
- Builds and maintains effective working relationship with diverse cultural team of different nationalities enabling positive , inclusive and motivated work environment.Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Administered first aid on passengers experiencing medical emergencies, such as CPR and AED emergencies.
Guest Service Agent
KINGFISHER AIRLINES LTD
Lucknow, India
04.2008 - 11.2009
- Liaised with Guest Service Agent to coordinate timely services such as Reservations and Check-in controlling leading to maximizing guest satisfaction,
- Administration work such as sending reports to Managers with regards to Flight Information Details after closing flight effectively
- Maintained flight paper work such as Load and Trim Sheet, Manifest Sheet,Baggage List Lost & Found Paper work etc
- Efficiently and accurately inputted and updated reservation information using Sabre Software with meticulous attention to detail.
Education
Advance Maters - in Aviation Safety Management System
Ecole Nationale de l'Aviation Civile (ENAC) & IITM
Chennai, Tamil Nadu 03.2025 -
Post Graduate Diploma - in Human Resource Management,
Narsee Monjee Institute Of Management
Bachelor - Commerce
Lucknow University
06.
Skills
- Decision Making
- Safety Management Systems (SMS)
- Airport Operations and Customer Experience
- Decision-Making proficiency
- Passenger flow management
- Aviation safety procedures
Languages
English
Fluent
Hindi
Fluent
Certification
- Certified Swift India 2000 Program from National Institute Of Information Technology(NIIT).
- Completed Two months of Accounting Course from Master Computers.
- Certification of National IT Aptitude Test from National Institute Of Information Technology (NIIT).
- Diploma in Aviation,Hospitality & Travel Management from Frankfinn Institute Of Air Hostess Training.
Timeline
Advance Maters - in Aviation Safety Management System
Ecole Nationale de l'Aviation Civile (ENAC) & IITM
03.2025 -
Premium Class Cabin Crew
Saudi Arabian Airlines
01.2010 - Current
Guest Service Agent
KINGFISHER AIRLINES LTD
04.2008 - 11.2009
Post Graduate Diploma - in Human Resource Management,
Narsee Monjee Institute Of Management
Bachelor - Commerce
Lucknow University
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