Bharti Jaiswal
Jaipur
Summary
Service-oriented telemarketer with a genuine passion for delivering exceptional customer service. Friendly and personable, consistently maintaining professionalism even in high-pressure situations. Recognized for thriving in fast-paced and busy environments, ensuring efficient and effective communication with customers.
Overview
10
10
years of professional experience
Work History
Business Development Executive
My Ace Courier & Cargo
Jaipur
01.2025 - 06.2025
- Provided customer service to online shoppers, responding to inquiries and resolving complaints promptly.
- Tracked shipments and communicated updates to customers regarding delivery status.
- Answered incoming calls from customers seeking assistance with product selection, order placement, shipping information, and returns.
- Developed strong relationships with customers through proactive communication via phone or email.
- Researched customer complaints and provided timely resolutions.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Initiated follow up contact with customers after their purchases were completed to ensure satisfaction with the product and service received.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Telemarketing Executive
Justdial
Jaipur
06.2023 - 12.2024
- Gathered valuable feedback from customers during calls which helped shape future marketing campaigns.
- Maximized sales revenue by consistently meeting or exceeding monthly targets.
- Enhanced lead generation through effective cold calling and persuasive sales pitches.
- Answered calls, took messages, and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Recorded contact information of customers and potential customers in internal database.
- Established rapport with potential clients, leading to long-term business relationships.
Data Entry Operator
Jumio India Private Limited
Jaipur
05.2015 - 07.2017
- 02 years experience at Jumio Pvt Ltd
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected data entry errors to prevent duplication or data degradation.
- Created presentations to communicate product features, benefits, and pricing models to prospective customers.
- Developed and implemented business development strategies to increase sales revenue.
- Implemented customer relationship management (CRM) strategies to enhance client satisfaction and retention.
Education
B.A. - Final Year
University of Rajasthan
Skills
Typing,Computer skills,Data entry,Data Analytics
Personal Information
Date of Birth: 11/10/1995
Timeline
Business Development Executive
My Ace Courier & Cargo
01.2025 - 06.2025
Telemarketing Executive
Justdial
06.2023 - 12.2024
Data Entry Operator
Jumio India Private Limited
05.2015 - 07.2017
B.A. - Final Year
University of Rajasthan
Similar Profiles
JUSTIN NELSONJUSTIN NELSON
TRUCK DRIVER at Reliant Courier & Cargo ServicesTRUCK DRIVER at Reliant Courier & Cargo Services
Christy RegiChristy Regi
Customer Service Specialist at Kara Express Courier and CargoCustomer Service Specialist at Kara Express Courier and Cargo
STINDU PETERSTINDU PETER
Sales executive at AGL COURIER AND CARGO SERVICESSales executive at AGL COURIER AND CARGO SERVICES
SUNDAR SINGH RAJPOOTSUNDAR SINGH RAJPOOT
Lead Consultant at Niveshan Technologies India Pvt. Ltd.Lead Consultant at Niveshan Technologies India Pvt. Ltd.
SHISHIR BHALSHISHIR BHAL
Area Loss Prevention Manager at Reliance Retail Ltd.Area Loss Prevention Manager at Reliance Retail Ltd.