Bharti Khareta
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Meticulous, conscientious and methodical in approach.
Overview
2
2
years of professional experience
Work History
Deputy Manager- II
ICICI BANK
05.2023 - Current
- Seeking Relationship Manager position at a reputable financial institution to leverage expertise and contribute to the continued success of the organization.
- Acquiring Self Employed Segment customers and maintaining relationship.
- Providing working capital facilities to MSME customers.
- Ensure stability of income from existing set of clients and explore avenues for new income generation from existing as well as new clients.
- Conducted thorough market research to identify opportunities for expansion or improvement within the industry landscape.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
Customer Service Executive
Moretasks Private Limited
04.2022 - 07.2022
- Communicated with customers via email and real-time chats.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Understanding and use of various software and systems such as Freshdesk, Fresh chats, Backoffice, and Slack.
- Work with internal departments to meet customer's needs.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients needs while adhering to company policies.
- Completed and closed more than 40 chats per day.
Sales and Marketing Intern
Future retail Limited (Big Bazaar)
2020 - 2020
- .Conducted research and formed strategies so that maximum products are sold
- Handled customers at the general management department.
- Certificate of appreciation for selling maximum products at the GM department. More than 20 pieces of the particular product was sold in a day, hence achieving more than the target.
Education
PGDM - Marketing And Human Resource
FOSTIIMA Business School
New Delhi2023
BBA -
Jagannath International Management School
Vasant Kunj, New Delhi2020
XII Standard - CBSE -
Amity International School
New Delhi2017
X Standard - CBSE -
Amity International School
New Delhi2015
Skills
- Interpersonal Skills
- Multitasking abilities
- Client Engagement
- Customer Relationship Management
- Time management
- Networking abilities
- Cross-selling
- Financial analysis
- Business development
- Lead Prospecting
- Negotiation Techniques
- Microsoft Office (Word, Powerpoint & Excel)
Accomplishments
- Securing first position in second semester End term examination of GGSIPU, 2018.
Positions Of Responsibility
- Member of Rotaract Committee at JIMS, Vasant Kunj.
- Elected as the house prefect in school.
- Coordinated and organized a blood donation camp during my graduation.
Extracurricular Activities
- Certificate of Appreciation for participating in Plantation Drive held at Sanjay Van, 2019.
- Participated in a workshop conducted by SEBI on financial Education Program, 2019.
- Certificate of commendation for volunteering in Swacchta Abhiyan program conducted at our college, 2020.
- Participation in the 5 km Marathon organized by DUSU and Rotaract District organization, 2020.
- Certificate of participation at Flipkart WIRED 2.0 conducted by Flipkart, 2021.
- Actively participated in awareness event CAN SUPPORT WALK for life for support of common cause-cancer, 2022.
- Certificate of Participation in the All-India essay writing event organized by the United Nations Information Centre.
Timeline
Deputy Manager- II
ICICI BANK
05.2023 - Current
Customer Service Executive
Moretasks Private Limited
04.2022 - 07.2022
Sales and Marketing Intern
Future retail Limited (Big Bazaar)
2020 - 2020
PGDM - Marketing And Human Resource
FOSTIIMA Business School
BBA -
Jagannath International Management School
XII Standard - CBSE -
Amity International School
X Standard - CBSE -
Amity International School
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