Bharti Kumari
English Educator
New Delhi
Summary
Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
English Educator
Vedantu Innovations
New Delhi
07.2021 - Current
- Administered assessments and standardized tests to evaluate student progress.
- Led interesting and diverse group activities to engage students in course material.
- Attended department meetings to develop and update course curricula.
- Explored and implemented innovative use of technology in language education.
- Completed in-service and additional training to maintain professional growth.
- Prepared and implemented lesson plans covering required course topics.
- Coordinated activities to encourage interest in reading.
Teaching Staff Member
Naini Valley Senior Secondary School
Haldwani
05.2016 - 05.2019
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
Reservation Associate
Holiday Inn New Delhi International Airport
New Delhi
06.2014 - 05.2015
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
- Provided customers with information about availability and pricing.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Utilized [Software] to input key data into hotel's database system.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Guest Service Agent
Hilton Garden Inn
New Delhi
04.2013 - 05.2014
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Industrial Trainee
Hilton Garden Inn
New Delhi
08.2012 - 01.2013
- All the 4 core Departments of the hotel
- Wrote reports and papers for various levels of technical users.
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Frequently inspected production area to verify proper equipment operation.
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
Education
Master of Arts - English
Indira Gandhi National Open University
New Delhi 06.2019 - 06.2021
BBA - Hotel Management
HNB GARHWAL UNIVERSITY
Srinagar 08.2010 - 07.2013
High School Diploma -
Kendriya Vidhayalal
Aizwal 04.2009 - 03.2010
High School Diploma -
Kendriya Vidhayalaya
Aizwal 04.2007 - 03.2008
Skills
Student records management
undefinedTimeline
English Educator
Vedantu Innovations
07.2021 - Current
Master of Arts - English
Indira Gandhi National Open University
06.2019 - 06.2021
Teaching Staff Member
Naini Valley Senior Secondary School
05.2016 - 05.2019
Reservation Associate
Holiday Inn New Delhi International Airport
06.2014 - 05.2015
Guest Service Agent
Hilton Garden Inn
04.2013 - 05.2014
Industrial Trainee
Hilton Garden Inn
08.2012 - 01.2013
BBA - Hotel Management
HNB GARHWAL UNIVERSITY
08.2010 - 07.2013
High School Diploma -
Kendriya Vidhayalal
04.2009 - 03.2010
High School Diploma -
Kendriya Vidhayalaya
04.2007 - 03.2008
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