Bharti Kumari

PROJECTS

As a part of the Google Cloud Systems Data Management Analyst team, I handle high touch issues from creation to closure.

Below are the areas in which I am working.

Billing I'd Moves

• Account mapping,correction in account Id,modification

ETM Subsidiary

• Parent company & subsidiary/branch company with same owner removal of an account from a hierarchy

Merge Account Hierarchy

• Account Merge Request, account Hierarchy Update Request

Roles and Responsibility

• Providing a white-glove user experience for internal customers in a timely manner
• Working cross-functionally to resolve known problems in our Salesforce based CRM platform; supporting key business functions such as sales operations, customer support, data operations, marketing, order management, and business intelligence through one-on-one communication.
• Process improvement suggestions to increase efficiency and decrease issue resolution time
• Managing & responding to a large volume of internal customer requests, triaging & troubleshooting issues, making necessary changes to data, and escalating issues to appropriate teams when needed.
• Learning methods to identify/merge duplicate records and enrich data using internal tools.
• Creating documentation and knowledge articles based on changing business definitions/processes and keeping existing sites or documents up to date with enhancements/changes.
• Managing communications with internal/external stakeholders throughout project lifetime.

PROJECTS

Swiggy Food

Online food ordering and delivery platform.

I have worked on following components.

Android / IOS

Web-checkout

Portal

Roles and Responsibilities

• Partner/Brand owner’s interaction
• Stakeholder management
• Data management Dashboard creation
• Using Jira as a ticketing tool
• Weekly/Daily report preparation and presentation in multiple meet with stake holders
• Working on SOP’s (Creation upgradation )according to the requirement
• Handling two teams with 8 components
• Taking care of high level of escalation
• Writing RCA if required
• Working on realtime escalations PPT presentation Planing for new modification to decrease manual work
• Team meeting daily and weekly stand-up

PROJECT

Filpkart is an ecommerce platform, I worked in Hypergrowth and Regional unit areas.

Roles and Responsibility

• Generated ad-hoc reports to evaluate specific business requirements.
• Collaborated with stakeholders to identify business needs and data sources.
• Implemented business intelligence solutions to increase operational efficiency.
• Developed complex dashboard and reporting tools to track business performance metrics.
• Seller on-boarding process
• Listing,cataloging, quality check
• Seller training
• FMCG and Retail Domain Knowledge. Key Functional Competencies
• PPT presentation
• Ability to analyze multiple sources of data from multiple search engine
• Driving new initiatives /innovation by leveraging external internal ideas
• Analysis of MSKU based on requirement and priority
• Market research (Search for potential seller, with proper stock and manpower)
• Escalation handling
• Assisting in listing cataloging making live on flipkart portal

Project

Skilled Migration

• Skilled migration in different country like Canada, Australia, New-zealand

Roles and Responsibility

• Evaluated situations and delivered targeted solutions using various tools and resources.
• Devised processes to boost long-term business success and increase profit levels.
• Developed complete business plans and operational strategies for new and existing business.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.