BHARTI MANCHANDA
Noida
Summary
Seeking assignment in technology and data agnostic organization as Techno-Commercial manager, Key account manager, functional consultant. Versatile and results-driven professional with over 10 years of extensive experience across Technology industries. Adept in Project Management, key stakeholder management, Negotiations, Operations and CSAT. Track record of driving BAU business and identifying the requirement of upselling services. Developing and maintaining client relationships, delivering service excellence and securing recurring AMC contracts.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Development Manager
NielsenIQ GfK
Gurgaon
03.2025 - Current
- Managed strategic B2B relationships in consumer and durable goods to enhance market positioning and brand growth.
- Delivered market insights through GfK StarTrack to shape client pricing and SKU performance strategies.
- Collaborated with commercial teams to develop go-to-market strategies and led quarterly business reviews.
- Created business proposals to increase upsell opportunities and optimize budget allocations.
Team Leader
Sopra Steria
08.2017 - 02.2025
- Identifying the Clients in the market landscape and assisting VP Business Development in client pitches and technical proposals
- Helping the Project Manager in creating an overall project plan keeping in consideration the scope and timelines and finalizing the resource allocation
- Onboarding the client and kick-off the project along with the leadership team, Developing rapport with the client counterpart and project sponsor
- Providing training to the team periodically to upskill them on Oracle modules/sub-modules
- Providing the progress update in the daily standup meeting to client and internal stakeholders and curating an action plan to resolve issues according to the priority level
- Focus on delivering gold-standard services to clients, a weekly review of the CSAT and DSAT scores
- Identifying the root cause of the DSAT and work on the areas to convert DSAT to CSAT
- My hands-on experience encompasses various aspects of Oracle applications, including business finance operations, process optimization, configuration of test instances, product demonstrations, documentation, end-user training, and providing support during go-live and post-implementation phases.
Quality Auditor
Convergys India Pvt. Ltd
07.2014 - 01.2017
- During my tenure with the A T&T project, I played a pivotal role in enhancing the overall quality and performance of the operations team through rigorous monitoring and coaching initiatives
- As the Quality Vendor, my primary responsibilities revolved around individual support and coaching for low-performing agents
- Educated and oriented employees to improve compliance with quality control protocols
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
Process Associate
Sopra Steria
08.2013 - 06.2014
- Performed the role of customer service associate for the Thames Water Project where handling complaints grievances/appeals via relevant recording/reporting system.
Education
Executive Project Management -
Indian Institute of Management
Rohtak02.2021
Bachelor of Science - Electronics and Electrical
Graphic Era University
Dehradun, India06.2013
Skills
- Customer Satisfaction
- Operations Management
- Data Analysis
- Senior Stakeholder Management
- Team Handling and Development
- Negotiations
- Relationship Development
Certification
- Oracle Financials Cloud - Payables 2023 Implementation Professional
- ITILv4
- SIX Sigma - Yellow Belt
- RPA UI Path Certified
Accomplishments
- Pinnacle Award - Sopra Steria
- Falcon Award - Sopra Steria
- Customer Service Excellence Award - Sopra Steria
- Employee of the Year - Convergys
Timeline
Account Development Manager
NielsenIQ GfK
03.2025 - Current
Team Leader
Sopra Steria
08.2017 - 02.2025
Quality Auditor
Convergys India Pvt. Ltd
07.2014 - 01.2017
Process Associate
Sopra Steria
08.2013 - 06.2014
Executive Project Management -
Indian Institute of Management
Bachelor of Science - Electronics and Electrical
Graphic Era University