Summary
Overview
Work History
Education
Accomplishments
Skills
Work Preference
Timeline
Hi, I’m

Bharti Rawat

Air Operations
Gurugram,HARYANA

Summary

ABOUT ME: Resourceful experienced managing travel plans and organizing tasks effectively. Researches travel options and presents best deals, processes bookings and reservations and maintains payment records and transactions. First-rate marketing and research talents with extensive knowledge of currency, time zones and tourist destinations. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
years of professional experience

Work History

CWT
Gurugram, IN

Senior Travel Consultant
02.2024 - Current

Job overview

  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Implemented targeted marketing campaigns to further grow client base, resulting in 85% increase.
  • Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
  • Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
  • Used promotional techniques and prepared promotional materials to sell itinerary tour packages.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
  • Used Amadeus to create and update client electronic records.
  • Used Power Express systems to print tickets and travel itineraries.

EXL Service
Gurugram, IN

Senior Travel Consultant
06.2017 - 02.2024

Job overview

  • Assist corporate clients with online bookings with
    complex international travel arrangements and
    other related reservations.
  • Develop collaborative professional relationships
    through clear and effective communication with
    vendors.
  • Provide excellent customer service by going above
    and beyond for clients to consolidate brand loyalty
    and monthly KPI goals.
  • Maintain accurate customer data and stay up to
    date on premium and luxury products.
  • Assume additional responsibility at the request of
    leadership to support business needs and growth.
  • 1st July 2023- Got promoted as SME (Subject Matter Expert).
  • Used Sabre and Amadeus to create and update client electronic records.

Indigo Airlines
Gurugram, India

Executive Travel Counselor
12.2016 - 06.2017

Job overview

  • Enhanced client satisfaction by providing personalized travel recommendations and solutions.
  • Provided outstanding customer service through product knowledge, industry news and destination expertise.
  • Established strong relationships with clients, leading to repeat business and referrals.
  • Resolved complex travel issues promptly, ensuring minimal disruptions to client itineraries.
  • Utilized selling skills to determine client needs, create memorable vacations, close sales and build customer relationships.
  • Provided customer services for domestic and
    international flight:
    o booked air flights and hotels.
    o covered IROPS and resolving customer query.

Akshayika The Smart Educare Convent School
Sadhrana Gurgaon, IN

School Co-Ordinator
05.2014 - 12.2016

Job overview

  • Implemented data-driven strategies to track student progress and tailor instruction accordingly.
  • Fostered a positive learning environment by addressing individual student needs and promoting inclusivity.
  • Monitored safety protocols throughout the school environment and implemented improvements when necessary to maintain a secure learning space.
  • Managed budgets and allocated funds effectively for various school programs and projects.
  • Increased parent involvement in the school community by creating interactive workshops and informational sessions.

Education

Delhi University

B.com

University Overview

CBSE Board

12th

University Overview

CBSE Board

10th

University Overview

Accomplishments

Accomplishments

    EXL Services- Exceptional Performer of the year SEPT-2018

    EXL Services- Exceptional Performer of the year DEC-2018

    EXL Services- Exceptional Performer of the year MAR 2019

    EXL Services- Exceptional Performer of the year SEP 2019

    EXL Services- Budding Einstein Award MAR- 2023

Skills

  • Travel Accommodations
  • Travel Reservations
  • Reservation Management
  • Ticketing Rules
  • Call Control
  • Client Consultations
  • Travel Agency Accounting
  • Corporate Travel

Work Preference

Work Type

Full Time

Important To Me

Company CultureFlexible work hoursPaid sick leaveHealthcare benefits

Timeline

Senior Travel Consultant
CWT
02.2024 - Current
Senior Travel Consultant
EXL Service
06.2017 - 02.2024
Executive Travel Counselor
Indigo Airlines
12.2016 - 06.2017
School Co-Ordinator
Akshayika The Smart Educare Convent School
05.2014 - 12.2016
Delhi University
B.com
CBSE Board
12th
CBSE Board
10th
Bharti RawatAir Operations