Bharti Sharma
Noida
Summary
Specializing in strategic planning, I am an experienced manager with the ability to make long-term plans for growing organizations. Seeking a position as manager where I can use my knowledge of marketing and employee improvement to help a growing company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Info Edge India Ltd
Noida
11.2018 - Current
- Team Management
- Managing cross-functional team and stakeholder communication, and oversaw product development from inception to implementation.
- Designed and implemented A/B experiments for our product to improve the conversion rate or customer acquisition.
- Built data visualizations using Excel Dashboards for product KPIs that reduced manual reporting work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored staff performance and addressed issues.
- Participated in stakeholder meetings with cross-functional team, and helped define go-to-market strategies.
- Streamlined communication with remote team members using Teams and increased overall productivity.
- Help in increasing company revenue by doing lead generation and upselling.
- Handled higher management escalations received through social media platforms.
Sr. Customer Relationship Executive
Paramount PropBulid Pvt. Ltd
Noida
07.2017 - 11.2018
- Coordinating with the clients via call, mails and face to face meeting.
- Coordinating with backend team.
- Coordinating with site person.
- Coordinating with lawyer.
- Resolving queries related to project through call and mails.
- Collection by sending demand drafts and reminders.
- Maintaining data of customers.
- Handling registry process.
- Maintaining ledgers and receipts of the clients.
Operations Executive
Technoxom Pvt. Ltd
Noida
09.2016 - 07.2017
- Coordinating with Sellers and Buyers through mails and calls
- Upselling of membership packages
- Account verification and approval of Sellers and buyers
- Fulfilling their requirements related to Building Material
- Coordinating with purchase team
- Catalogue Management
- Data verification.
Customer Solution Specialist
Snapdeal.com
Delhi
02.2015 - 02.2016
- Answer incoming calls from customers to take orders, or provide information regarding orders, refund, replacements etc.
- Provide customers with product and service information.
- Manage and resolve customer complaints.
- Identify and escalate priority issues.
- Route calls to appropriate resources.
- Initiating refund or replacement against product.
Education
MBA -
Subharti University
Meerut06.2019
Bachelor of Commerce -
Sunrise University
05.2015
Senior Secondary School -
CBSE Board
Delhi03.2009
High School Diploma -
CBSE Board
Delhi03.2007
Skills
- MS Office
- G Suite
- Leadership Qualities
- Staff Management
- Strategic planning
- Multitasking Abilities
Certification
- Certification done for ''Public Speaking Skills''.
- Certification done for ''Critical Thinking''.
- Certification done for ''Building Great Relationships''.
- Certification done for Microsoft Excel - Excel from Beginner to Advanced.
Languages
English, Hindi
First Language
Additional Information
Date of Birth : 13 Mar 1992
Marital Status : Married
Nationality : Indian
Gender : Female
Place : Noida
Timeline
Manager
Info Edge India Ltd
11.2018 - Current
Sr. Customer Relationship Executive
Paramount PropBulid Pvt. Ltd
07.2017 - 11.2018
Operations Executive
Technoxom Pvt. Ltd
09.2016 - 07.2017
Customer Solution Specialist
Snapdeal.com
02.2015 - 02.2016
MBA -
Subharti University
Bachelor of Commerce -
Sunrise University
Senior Secondary School -
CBSE Board
High School Diploma -
CBSE Board
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