Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
BHARTI SHUKLA

BHARTI SHUKLA

Delhi

Summary

Dedicated and customer-focused sales professional with experience in retail sales, customer relationship management and brand promotion. Skilled in customer query handling, complaint resolution, sales target achievement, product demonstrations, merchandising, reporting and customer engagement.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Sales Associate

Expert Prime VBA
Delhi
01.2023 - Current
  • Handling customer queries and resolving complaints effectively.
  • Promoting Vivo smartphones and explaining product features.
  • Achieving monthly sales targets and improving store productivity.
  • Conducting product demonstrations and customer engagement activities.
  • Maintaining display standards and merchandising.
  • Monitoring stock availability and inventory management.
  • Preparing daily, weekly and monthly sales reports.
  • Building strong customer relationships and enhancing brand loyalty.
  • Vivo Delhi

Sales Associate

Maruti Suzuki
01.2021 - 01.2023
  • Understanding customer needs and recommending suitable vehicle models.
  • Assessed customer needs to recommend suitable vehicle models that align with preferences.
  • Coordinated customer follow-ups to foster relationships and enhance satisfaction.
  • Managing customer follow-ups and maintaining customer relationships.
  • Resolving customer complaints and ensuring customer satisfaction.
  • Compiled sales documentation and reports to support transaction processes.
  • Preparing sales documentation and reports.
  • Participating in promotional and lead generation activities.

Education

Bachelor of Arts - Commerce

UP Board
06.2018 - 01.2021

12th Standard -

UP Board
06.2017 - 01.2018

10th Standard -

UP Board
06.2015 - 01.2016

Skills

  • Sales
  • Customer Service
  • CRM
  • Sales reporting
  • Negotiation
  • Reporting
  • Problem solving
  • Time management
  • Teamwork
  • Communication
  • Complaint resolution

Languages

Hindi
First Language
English
Elementary
A2

Timeline

Sales Associate

Expert Prime VBA
01.2023 - Current

Sales Associate

Maruti Suzuki
01.2021 - 01.2023

Bachelor of Arts - Commerce

UP Board
06.2018 - 01.2021

12th Standard -

UP Board
06.2017 - 01.2018

10th Standard -

UP Board
06.2015 - 01.2016
BHARTI SHUKLA