Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bhaskar Ajwani

Reservation lead associate
New Delhi

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Lead Associate

IGT Solutions
Gurgaon, India
10.2013 - 02.2024
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
  • Mentored junior associates, providing guidance on best practices and professional development opportunities.
  • Completed daily logs for management review.
  • Assisted with new hire processing and existing training programs.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Built strong relationships with customers through positive attitude and attentive response.

Reservation Associate

SpiceJet Airlines
Gurgaon, India
01.2012 - 10.2013
  • Utilized strong organizational skills to manage reservation records accurately and efficiently.
  • Worked closely with housekeeping staff to accommodate early check-ins or late check-outs whenever possible for guest convenience.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Checked in average of 200 passengers per flight.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Handled cancellations professionally while attempting to retain business through rebooking efforts or offering alternative solutions.
  • Produced and shared customer service reports to support management decision-making.
  • Exceeded monthly sales goals through upselling room upgrades or additional services based on guest needs.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Participated in ongoing training programs designed to improve job performance.
  • Processed group reservations, coordinating closely with event planners for successful events.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Resolved problems, improved operations and provided exceptional service.
  • Provided professional services and support in a dynamic work environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Bachelor Of Arts - Journalism And Masscomunication

Sikkim Manipal University
New Delhi
02.2009 - 08.2012

Skills

Teamwork and Collaboration

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Timeline

Lead Associate

IGT Solutions
10.2013 - 02.2024

Reservation Associate

SpiceJet Airlines
01.2012 - 10.2013

Bachelor Of Arts - Journalism And Masscomunication

Sikkim Manipal University
02.2009 - 08.2012

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Bhaskar AjwaniReservation lead associate