Bhaskar Bhatt
Benefit Ops Administrator
Haldwani
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Proven skills in benefits administration, employee relations and application coordination. Knowledgeable about program changes, enrollment periods and contract negotiation.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Benefits Administrator
WIpro
Gurugram
11.2021 - Current
- Directed and controlled 401K, medical, dental and vision benefit packages
- Resolving queries of client employees related to Active health Plan,Retiree health pan and Cobra overages.
- Cobra Administrator.
- Managed continuous enrollment processes, as well as yearly enrollment periods
- Manage daily Workflow created by Employees within TAT.
- Responsible for weekly Reports submitted to vendors and client through mail and EFT.
- Responsible for sending SPD to new hire Employees every month.
- Reporting correct payroll deduction Every week.
- Using tools like GUI, ATE,Blue zone,to search Employees Record and correcting data on account if any mismatch found.
- Analyzing Data and Creating Defect if something not working as per expected.
- Updating SOP in Client Portal
- Analyzing data for continuous Improvement.
- Implemented dramatic improvement to reporting processes, reducing errors.
- Led projects and analyzed data to identify opportunities for improvement.
- Analyzing daily Data received from Client related to Employees record,if any bad data found following up with client and updating correct one.
- Responsible for sending daily New hire report to Client.
Sr. Travel Executive
Fareportal
gurugram
08.2018 - 08.2021
- Issuing tickets and quoting correct fares to passengers.
- Assisting mishandled passengers to reduce passenger complaints.
- Revenue plus sub division of ticketing where we work on ticketed
reservation and try to find lower fare and make revenue from it. - Provide assistance to clients with travel needs via email, chats ,inbound phone inquiries,and outbound call to existing client.
- Arranging reservations and routing for passengers, utilizing
Amadeus and Sabre system to Create bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information. - Managing refunds.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with team members to achieve target results.
- Drove operational improvements which resulted in savings and improved profit margins.
TRAVEL EXECUTIVE
EXl PVT LTD
Gurugram
06.2017 - 04.2018
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Helping passengers to book car and hotels.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
Education
Bachelor of Science - Hotel Management
IHM Ahmedabad
Gandhinagar 07.2013 - 07.2016
Skills
Plan administration
Enrollment procedures
Engagement activities
Problem-Solving
Multitasking Abilities
Self-Motivated
Dependable and Responsible
MS excel,Word,Powerpoint
Training and Development
Teambuilding
Accomplishments
Awarded as the best Employee for the quarter due to the exception work within a very short learning time
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Successfully complted full marathon 3 time including the World highest marathon ''Ladakh marathon''
Apart from work,I have developed a great interest towards long run and it started from 2020, one month before Lockdown.Marathon have changed my life routine completely and I have started living a healthier Life.Ladakh is the toughest terrain in the world and running full marathon on such terrain was a very tough task,But as their tittle line says ''Tough and Resilient'' I pushed myself and completed the event in 5hr15min.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Benefits Administrator
WIpro
11.2021 - Current
Sr. Travel Executive
Fareportal
08.2018 - 08.2021
TRAVEL EXECUTIVE
EXl PVT LTD
06.2017 - 04.2018
Bachelor of Science - Hotel Management
IHM Ahmedabad
07.2013 - 07.2016
Successfully complted full marathon 3 time including the World highest marathon ''Ladakh marathon''
Apart from work,I have developed a great interest towards long run and it started from 2020, one month before Lockdown.Marathon have changed my life routine completely and I have started living a healthier Life.Ladakh is the toughest terrain in the world and running full marathon on such terrain was a very tough task,But as their tittle line says ''Tough and Resilient'' I pushed myself and completed the event in 5hr15min.