Bhaskar Bose

As Country Head - Operations, I have had to don multiple hats and achieve a balance between 'big picture view' and 'extreme detail orientation'. Some key responsibilities:

• Establish and execute a strategic vision,strategy and plan for the West Business Unit. In 15 months, the West Business Unit has grown in renue throughput from 3 cr to 12 cr.
• Work towards building solutions and providing pre-sales support by enabling proposal development thinking - strategic business development and RFQ responses. Contributed towards acquiring 6 significant accounts in the last 24 months.
• Drive a 4 cr solutions business unit (learning material/content & technology tool development) growth and profitability through a team of 15+ resources by building team capabilities and driving discipline on key solutions operations processes and practices. Partner with solutions team members to conceptualize modern learning solutions and also address tactical learning needs for clients. The department has consistently delivered 40% gross margin over the last 3 years.
• Drive recruitment function with modern hiring methodologies to meet demands of organizational revenue goals and client interest in terms of hiring speed and talent quality. Recruiter productivity has increased from 3 to 4.5 over the past 24 months.
• Oversee quality, capability and employee engagement initiatives across the organization
• Instill and drive a culture of innovation in everything we do
• Assume administrative responsibilities of our Mumbai office

As Head - Solutions, I was responsible for overseeing all learning content and technology development activities for the organization. Some key responsibilities:

• Own P&L responsibility for the entire unit
• Enable business units drive sales by providing pre-sales support
• Lead brainstorming sessions for all solutions (content + technology) development project. Act as single point of contact for clients and manage day to day development operations. Support development consultants by extending vendor management support when required.
• Set up and manage knowledge management practices and meet quality standards on every development activity
• Run ongoing capability and culture building initiatives

Achievements:

• Solutions unit delivered gross profit of over 50% consistently throughout the term led by strong focus on insourcing efficiencies
• Marque process design projects implemented for multiple clients during the phase led to long term recurring implementation revenues
• High commitment to quality standards helped source content development business from APAC clients
• Effective and smooth succession planning

As Head - Delivery, I was responsible for managing organization wide recruitment initiatives, ensuring compliance to quality standards in on ground delivery and enhancing organization wide delivery capabilities. Some key responsibilities included:

• Act as a single point of contact for driving time to hire and quality of hire for the organization
• Manage day to day recruitment priorities and control costs by investing in the most optimum channels. Invest in developing team members
• Design, develop and maintain the recruitment process for all roles in the organization. Conduct job interviews and take hiring decisions for all delivery roles
• Drive calendar planning activities for all field tasks at monthly level
• Drive capability building and certification initiatives for all field activities
• Liaise with external facilitators to help support growth in delivery revenue
• Monitor compliance to quality standards on all field activities and capture client satisfaction with deliveries
• Institutionalize organization wide knowledge building, skill enhancement and certification mechanism for delivery resources
• Design, develop and implement induction program for new recruits
• Meet recruitment, on field delivery and capability building reporting requirements

Achievements:

• Focus on skill building initiatives helped deliver 15 days efficiency for in house resources consistently
• Excellence in delivery model helped drive participant feedback over the 4.8 mark consistently on a scale of 5
• Recruitment function delivered on resource quality and time to hire expectations