Bhaskar Brahma

Professional Summary :

• Results-driven management professional with comprehensive experience in driving operational excellence and strategic growth.
• Proven track record of fostering team collaboration and achieving impactful results in dynamic environments.
• Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures.
• Extensive background in developing and executing business strategies and fostering collaborative team environment.
• Known for adaptability and delivering consistent results through effective communication and leadership.

• Reducing wastes to derive leaner processes leveraging Six Sigma concepts.
• Reimaging existing processes and infusing latest technologies like Chatbots, Speech to text and AI tools to optimize business processes.
• Value stream mapping to improved process flows enhancing impact of implemented changes.
• Capture data points, guide the process of embracing shifts and govern operational behavior.
• Lead business units to deliver positive organizational outcomes by capitalizing on ‘client and stakeholder' relation skills and service delivery experience.

• Scaled profitability by $6.36 M in a fiscal year that witnessed a 4.3% sustained improvement in Metric performance plainly by eliminating wastes and Bottom Quartile management.
• Improved and stabilized hiring standards by introducing Versant assessments.

• Outbound Sales and Up-Sell projects achieving targets on Sales per Hour and Contact Conversion with Accuracy.
• Customer Service delivering high Net Promoter Scores and Compliance with effective call handling.
• Collections process achieving high Promise to Pay v/s Refusal to Pay scores.
• Managing Workforce and planning schedules and process trainings for various projects.
• Sharing best practices among team members and deciding on training requirements for the team.