Bhaskar C

• Led end-to-end client and vendor management, cultivating strong relationships that improved vendor performance and elevated client satisfaction by 20%
• Directed migration and transition initiatives across multiple platforms, executing smooth onboarding for over 50 client accounts with zero downtime and high client retention
• Managed contract and financial processes, negotiating vendor agreements to achieve 15% cost savings annually and ensuring 98% compliance with budget and billing targets.
• Implemented robust account-level Disaster Recovery (DR) and Business Continuity Planning (BCP) strategies, reducing system recovery time by 30% and ensuring continuity across critical client operations.
• Designed and executed Service Improvement Plans (SIPs), targeting key performance indicators; optimization efforts led to a 25% increase in SLA adherence and a 15% decrease in ticket resolution times.
• Orchestrated quarterly business reviews with stakeholders to track performance align on improvements and refine service delivery.

Transition & Transformation Lead

• Captured deep expertise in planning and managing complex migration waves, including offshoring and global transitions., leading to operational cost reduction of up to 25%
• Oversaw scope, cost schedule and contractual deliverables – achieving on-time deployments and positive financial outcomes
• Implemented change control mechanisms to manage risk and stakeholder expectations, maintaining 95% transition milestone compliance.

Contract & Finance Manager

• Managed contract portfolio worth USD millions, implementing streamlined workflows via contract templates that cut cycle times by 20% and elevated compliance to 99%
• Collaborated with Finance and Legal to administer invoicing, accruals and audits in alignment with corporate controls and contract terms.

Highlights & Impact

• Client & Vendor Mgmt Enhanced client loyalty and vendor service through relationship building and performance monitoring
• Migration & Transition Delivered seamless migrations on time—and on budget—while minimizing risk and downtime
• Contracts & Finance Drove cost savings, improved compliance, and optimized contract processes
• DR & BCP Enhanced resilient continuity plans that shortened recovery time and strengthened reliability
• Service Improvement Elevated service delivery via targeted improvement plans, driving SLA and performance gains

• Established and enforced processes and procedures that improved operational efficiency
• Developed and implemented a customer-oriented strategy that increased customer satisfaction

• Ensured team members had the resources, tools, and training needed for success
• Resolved conflicts in a professional and timely manner
• Evaluated team performance and provided constructive feedback to help team members improve
• Developed and implemented team processes to improve productivity and efficiency
• Identified and recruited top talent, resulting in a highly motivated and productive team
• Led a cross-functional team to launch a new product on time and within budget

• Processed customer transactions accurately and efficiently, resulting in reduction in transaction processing time

• Developed and maintained user accounts and access control systems, ensuring that users had appropriate access to the systems
• Developed and maintained comprehensive documentation for all technical procedures and processes