BHASKAR EKKA

• Product Analysis and Documentation
• Product UI and Functionality Testing
• Competitors Analysis
• Client Query Handling
• Product Logic and Wireframe Designing
• Onboarded and trained all incoming junior tech support specialists.
• Research on new technological advancement to meet current client
• Redesign and updating existing features.
• Worked on CRM Integrations
• Vendor Coordination.
• Designed App events Mapping.

• I have worked in the development of CRM (Ticketing System) for companies like Crompton, CG Power, Syska, GEM India Etc
• Experience as a Business Analyst on development projects
• Good experience on working on Agile projects
• Experience on working as Product Owner
• Strong expertise on requirement gathering analysis and documentation
• Ability to understand complex requirements and break them into features and document them clearly for consumption by developers
• Good understanding of system engineering concepts
• Ability to develop business case modeling techniques and methods
• Ability to build conceptual mockups wireframes
• Expertise on business process modeling traceability quality management techniques
• Experience of designing and working on automated ticketing system on IVR and Whatsapp.
• Experience of designing and working on Mobile Apps such as educational, service applications, Reverse Logistic Applications).

• Developed product documentation to communicate upcoming features and products to internal teams.
• Developed comprehensive product roadmaps, outlining key milestones and deliverables.
• Analyzed user behavior data to identify patterns that informed future feature developments or enhancements.
• Consulted with product development teams to enhance products based on customer interest data.
• Analyzed metrics to measure product performance.
• Monitored industry trends and competitor activities, making strategic recommendations based on findings.
• Streamlined the product lifecycle management process for efficient product launches and updates.
• Optimized user experience by incorporating customer feedback into product improvements.
• Implemented agile methodologies to improve project management efficiency and team collaboration.

Tools: JIRA, Confluence, Figma, Whimsical

Documentation: BRD, PRD, user stories, UAT scripts

Metrics: NPS, error reduction, Reviews Study etc.

• Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
• Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
• Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
• Leveraged engagement metrics to drive product and feature adoption, optimize user experiences, and improve retention through data-driven insights
• Implemented business product requirements and features by collaborating with cross-functional teams, translating business goals into technical specifications, and ensuring timely delivery of high-quality, user-centric solutions.
• Managed end-to-end project lifecycles, from gathering business requirements to overseeing product development and delivery, ensuring alignment with business needs, timelines, and budget constraints.
• Created and maintained BRDs, user stories, and acceptance criteria to ensure clear understanding and execution across teams.
• Prioritized and scoped features based on impact analysis, technical feasibility, and business goals, ensuring optimal use of resources.