Bhaskar Joshi
Nainital
Summary
To enhance my skills in the field of hospitality and looking for highly professional organisations which can challenge my efficiency level and give me better career opportunities.
Capable F&B Supervisor with experience managing both front and back of house operations in high-volume restaurants. Specialized in streamlining processes to improve efficiency, increase revenue, and enhance customer satisfaction levels. Known for leadership skills, staff development ,and ability to implement innovative strategies that drive business growth. Previous contributions include successful menu development, cost control measures implementation, and positive team culture.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
F&B Supervisor
Napkin Affairs
Kuwait city
11.2023 - 02.2026
- Supervised daily operations of food and beverage service areas.
- Trained and mentored new staff on service protocols and standards.
- Monitored inventory levels and coordinated supply orders for efficient service.
- Ensured compliance with health and safety regulations in food preparation areas.
- Assisted in creating staff schedules to optimize workflow and coverage.
- Resolved customer inquiries and complaints to enhance guest satisfaction.
- Implemented training sessions on menu knowledge and service techniques.
- Collaborated with kitchen staff to ensure timely food production and delivery.
- Inspected dining areas prior to opening hours to ensure cleanliness and operational readiness.
- Maintained accurate records of stock levels and regularly ordered supplies as needed.
- Maintained a safe working environment by enforcing sanitation policies and procedures.
- Coordinated with vendors regarding food quality and delivery times.
- Provided guidance and support to junior team members on how to best serve customers effectively.
- Worked closely with other departments such as housekeeping and security for smooth operations.
- Monitored cash handling procedures to ensure accuracy in financial transactions.
- Conducted regular performance reviews of F&B staff to identify areas of improvement.
- Monitored inventory levels to ensure adequate stock levels at all times.
- Managed customer complaints or concerns in a timely and professional manner.
- Developed training plans for new employees and assisted in their onboarding process.
Guest Service Executive
Doubletree by Hilton
Gurugram
03.2022 - 10.2023
- Maintaining inventory and Purchase requisitions as needed.
- Handling billing settlements and the revenue reports.
- Shift closing on POS.
- Taking guest feedback and ensuring their satisfaction with food and beverages.
- Mailing daily sale reports to the concerned departments.
- Managed daily operations and ensured smooth guest experiences.
- Coordinated staff schedules to optimize service delivery and support team efficiency.
- Oversaw training programs for new employees to enhance service standards.
- Assisted in inventory management, tracking supplies and equipment needs.
- Resolved guest complaints promptly to ensure satisfaction and retention.
- Collaborated with other departments to streamline communication and workflow processes.
- Developed promotional materials for events, enhancing guest engagement opportunities.
Restaurant Supervisor
Lemon tree hotels
Gurugram
03.2021 - 03.2022
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Monitored inventory levels, ordering supplies as needed.
- Ensured compliance with health and safety regulations at all times.
- Analyzed sales data to identify trends and areas for improvement.
- Resolved customer complaints promptly and professionally.
Guest Service Associate
Lemon Tree Premiere
Gurugram
11.2019 - 03.2021
- Completed Food and Beverage 101 Training.
- Performing the cleaning tasks of necessary areas.
- Guest Handling and taking care of the guest table.
- Bill submission to Finance.
- Night Audits and sale reports of the day.
- Taking guest feedback .
Industrial Trainee
Crowne Plaza
Greater Noida
03.2019 - 09.2019
- Completed six months training in all major departments.
- Appreciation certificate as the Trainee of the month.
Education
Bachelors - Hospitality Management
Kumaun University
NainitalSchooling (10+2) -
SOS Hermann Gmeiner Public School
BhimtalSkills
- Taking appropriate decisions at the time of busy operations
- Working individually as well as with team
- Leadership
- Inventory management
- Staff training
- Customer service
- Food safety compliance
- Revenue management
- Operational oversight
- Guest satisfaction enhancement
Hobbies and Interests
- Fond of playing snooker
- Travelling
Languages
- Hindi
- English
Activities
- Computer Knowledge,Excel
- Known Softwares - Touche, IDS, InfoGenesis by Agilysys,Micros
Personal Information
- Father's Name: Mr. Dharmanand Joshi
- Date of Birth: 06/06/01
- Gender: Male
- Nationality: Indian
Disclaimer
I hereby declare that information given above is true and best of my knowledge.
Timeline
F&B Supervisor
Napkin Affairs
11.2023 - 02.2026
Guest Service Executive
Doubletree by Hilton
03.2022 - 10.2023
Restaurant Supervisor
Lemon tree hotels
03.2021 - 03.2022
Guest Service Associate
Lemon Tree Premiere
11.2019 - 03.2021
Industrial Trainee
Crowne Plaza
03.2019 - 09.2019
Bachelors - Hospitality Management
Kumaun University
Schooling (10+2) -
SOS Hermann Gmeiner Public School