Bhaskar Kumar
Jamshedpur,Jharkhand
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Proficient in MS Excel with 10+ years of expertise in related roles.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Private Tutor
Self Employed
Jamshedpur, Jharkhand
04.2017 - Current
- Maintain discipline in the classroom; methodically provide resources for lessons. Simplify lesson plan in line with curriculum objectives and assist students to prepare for examination.
- Provide informative presentations to students regarding different areas of studies and ensure that all students fully comprehended all aspects of the curriculum.
- Emphasis the importance of classroom control, time management, course planning, and adhere to curriculum.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
Senior Customer Service Manager
Accenture Solutions Private Limited
Mumbai, Maharastra
03.2007 - 01.2017
- Provided quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
- Responded to customer inquiries by understanding inquiry, reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Responsible for team’s daily, weekly and monthly reports preparation.
- Provided coaching to new staff members to assist with development and drive improved performance.
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
Education
Bachelor of Computer Applications -
Vinayaka Mission University
Mumbai 05.2011 - 07.2014
Diploma in Computers(DNIIT) -
NIIT
Jamshedpur 06.2003 - 06.2005
Skills
Sales expertise
Complaint resolution
Good listening skills
Critical decision-making skills
Organizational and time management skills
MS Office expert
Training and mentoring
SQL, JAVA, HTML, Python Knowledgeable
Hobbies
- You Tuber - Channel "Education Success"
- Blog Writer - https://healthfoodandeducation.blogspot.com/
Timeline
Private Tutor
Self Employed
04.2017 - Current
Bachelor of Computer Applications -
Vinayaka Mission University
05.2011 - 07.2014
Senior Customer Service Manager
Accenture Solutions Private Limited
03.2007 - 01.2017
Diploma in Computers(DNIIT) -
NIIT
06.2003 - 06.2005