Bhaskar Srinivasan

LTIMindtree

Bangalore

05.2022 - Current

Delivered world-class customer experience by managing and supporting Microsoft Azure environments, ensuring high reliability, performance, and scalability across production systems.
Employed Microsoft incident management tools (ICM, Azure Monitor, Log Analytics) to proactively identify, analyze, and rectify issues, minimizing downtime and ensuring uninterrupted service continuity.
Led recovery efforts during critical outages impacting customer environments by rapidly identifying root causes, and deploying effective solutions to restore services with minimal downtime.
Designed, developed, and automated ICM workflows to streamline incident response processes, reduce resolution time, and enhance communication efficiency during high-impact incidents.
Supported customers through deployment, configuration, and monitoring of Azure cloud services, securing seamless experiences and contributing to 20% rise in successful deployments.
Created comprehensive reports on customer environments, analyzing system performance and health metrics to deliver actionable recommendations for improving operational efficiency.
Engaged with cross-functional teams to explore, address, and resolve intricate issues, applying a range of technical skills to boost customer satisfaction and service quality.
Investigated and remedied application and infrastructure problems, limiting downtime and increasing user satisfaction while maintaining compliance with SLA, SLO, and SLI standards.

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