Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Bhaskar Uniyal

Bhaskar Uniyal

Pune

Summary

Proficient in communication, problem-solving, and time management, with a keen eye for detail and adaptability to change. Skilled in building rapport, resolving conflicts, and analyzing data to meet customer needs and project objectives. Experienced in both customer service and PMO roles, adept at delivering high-quality service and support while ensuring project success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Subject Matter Expert/ Project Lead

Full Potential Solutions
Pune
11.2022 - 04.2024
  • Customer-Centric PMO Strategies: Implement customer engagement initiatives within the PMO framework, integrating feedback mechanisms to enhance client satisfaction and retention in the fintech sector.
  • Streamlined Payment Processing: Utilize PMO resources to optimize payment processing workflows, ensuring seamless transactions and enhancing the overall user experience for fintech customers.
  • Data-Driven Insights: Leverage analytical tools within the PMO to analyze customer payment behavior and preferences, informing targeted strategies to improve payment processing efficiency and accuracy.
  • Continuous Improvement: Collaborate with cross-functional teams to identify areas for process enhancement and automation in payment processing, driving continuous improvement initiatives within the PMO to meet evolving customer needs and regulatory requirements in the fintech industry.

Executive - Customer Service ( Operations )

Credence Resource Management
Pune
12.2021 - 09.2022
  • Communication & Negotiation: Proficient in clear communication and negotiation skills honed through debt collection interactions, vital for liaising with project stakeholders and resolving conflicts in PMO environments.

    Analytical Expertise: Skilled in data analysis and risk assessment cultivated in debt collection practices, adaptable for evaluating project metrics and identifying areas for improvement as a PMO analyst.

    Attention to Detail & Time Management: Demonstrated ability to maintain meticulous records and manage multiple deadlines efficiently, integral for accurate documentation and effective task prioritization in both debt collection and PMO roles.

    Customer Focus & Problem-Solving: Customer-centric approach developed in debt collection, complemented by problem-solving abilities, crucial for addressing stakeholder needs and ensuring project success

Customer Relations Advisor- Retention Specialist

Tech Mahindra
Pune
10.2020 - 12.2021
  • Provided support to Project Manager in various administrative tasks to facilitate smooth project execution and delivery.
  • Implemented customer engagement strategies within the PMO framework, enhancing communication channels and feedback mechanisms to foster stronger client relationships.
  • Collaborated with cross-functional teams to identify customer needs and preferences, integrating insights into project planning and execution to drive customer satisfaction.
  • Developed and executed customer retention initiatives, leveraging PMO resources to address client concerns and proactively mitigate risks to ensure long-term loyalty.
  • Monitored customer feedback metrics and facilitated regular reviews with stakeholders to continuously improve service delivery and exceed client expectations, contributing to increased retention rates and business growth.

Customer Service Advisor

Wipro technologies
Pune
09.2018 - 07.2019
  • Managed billing processes in collaboration with Project Manager, ensuring accuracy and timeliness of invoicing and financial tracking.
  • Assisted Project Manager in developing and maintaining comprehensive project plans, including resource allocation and scheduling.
  • Tracked and analyzed burn up/burn down metrics to monitor project progress and identify areas for improvement.
  • Provided support to Project Manager in various administrative tasks to facilitate smooth project execution and delivery.

Education

Bachelor of Engineering (Mechanical) -

SRM University
Haryana
01-2018

Skills

  • Microsoft Office (MS Excel, MS Word, MS PowerPoint, Microsoft Project)
  • Auto-CADD
  • Creo (Pro-E)
  • Project Management methodologies (Waterfall, Agile, Hybrid)
  • Advance planning techniques
  • Leadership
  • Motivation
  • Collaboration
  • Team Building
  • Budget Management
  • Financial Oversights
  • Communication
  • Negotiation
  • Stakeholder Management
  • Risk Management
  • Contract Management
  • Critical thinking
  • Decision making
  • English
  • Hindi
  • Beary

Certification

  • Proficient In NX CADD

Timeline

Subject Matter Expert/ Project Lead

Full Potential Solutions
11.2022 - 04.2024

Executive - Customer Service ( Operations )

Credence Resource Management
12.2021 - 09.2022

Customer Relations Advisor- Retention Specialist

Tech Mahindra
10.2020 - 12.2021

Customer Service Advisor

Wipro technologies
09.2018 - 07.2019

Bachelor of Engineering (Mechanical) -

SRM University
Bhaskar Uniyal