Bhaskar Uniyal
Pune
Summary
Proficient in communication, problem-solving, and time management, with a keen eye for detail and adaptability to change. Skilled in building rapport, resolving conflicts, and analyzing data to meet customer needs and project objectives. Experienced in both customer service and PMO roles, adept at delivering high-quality service and support while ensuring project success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Subject Matter Expert/ Project Lead
Full Potential Solutions
Pune
11.2022 - 04.2024
- Customer-Centric PMO Strategies: Implement customer engagement initiatives within the PMO framework, integrating feedback mechanisms to enhance client satisfaction and retention in the fintech sector.
- Streamlined Payment Processing: Utilize PMO resources to optimize payment processing workflows, ensuring seamless transactions and enhancing the overall user experience for fintech customers.
- Data-Driven Insights: Leverage analytical tools within the PMO to analyze customer payment behavior and preferences, informing targeted strategies to improve payment processing efficiency and accuracy.
- Continuous Improvement: Collaborate with cross-functional teams to identify areas for process enhancement and automation in payment processing, driving continuous improvement initiatives within the PMO to meet evolving customer needs and regulatory requirements in the fintech industry.
Executive - Customer Service ( Operations )
Credence Resource Management
Pune
12.2021 - 09.2022
- Communication & Negotiation: Proficient in clear communication and negotiation skills honed through debt collection interactions, vital for liaising with project stakeholders and resolving conflicts in PMO environments.
Analytical Expertise: Skilled in data analysis and risk assessment cultivated in debt collection practices, adaptable for evaluating project metrics and identifying areas for improvement as a PMO analyst.
Attention to Detail & Time Management: Demonstrated ability to maintain meticulous records and manage multiple deadlines efficiently, integral for accurate documentation and effective task prioritization in both debt collection and PMO roles.
Customer Focus & Problem-Solving: Customer-centric approach developed in debt collection, complemented by problem-solving abilities, crucial for addressing stakeholder needs and ensuring project success
Customer Relations Advisor- Retention Specialist
Tech Mahindra
Pune
10.2020 - 12.2021
- Provided support to Project Manager in various administrative tasks to facilitate smooth project execution and delivery.
- Implemented customer engagement strategies within the PMO framework, enhancing communication channels and feedback mechanisms to foster stronger client relationships.
- Collaborated with cross-functional teams to identify customer needs and preferences, integrating insights into project planning and execution to drive customer satisfaction.
- Developed and executed customer retention initiatives, leveraging PMO resources to address client concerns and proactively mitigate risks to ensure long-term loyalty.
- Monitored customer feedback metrics and facilitated regular reviews with stakeholders to continuously improve service delivery and exceed client expectations, contributing to increased retention rates and business growth.
Customer Service Advisor
Wipro technologies
Pune
09.2018 - 07.2019
- Managed billing processes in collaboration with Project Manager, ensuring accuracy and timeliness of invoicing and financial tracking.
- Assisted Project Manager in developing and maintaining comprehensive project plans, including resource allocation and scheduling.
- Tracked and analyzed burn up/burn down metrics to monitor project progress and identify areas for improvement.
- Provided support to Project Manager in various administrative tasks to facilitate smooth project execution and delivery.
Education
Bachelor of Engineering (Mechanical) -
SRM University
Haryana 01-2018
Skills
- Microsoft Office (MS Excel, MS Word, MS PowerPoint, Microsoft Project)
- Auto-CADD
- Creo (Pro-E)
- Project Management methodologies (Waterfall, Agile, Hybrid)
- Advance planning techniques
- Leadership
- Motivation
- Collaboration
- Team Building
- Budget Management
- Financial Oversights
- Communication
- Negotiation
- Stakeholder Management
- Risk Management
- Contract Management
- Critical thinking
- Decision making
- English
- Hindi
- Beary
Certification
- Proficient In NX CADD
Timeline
Subject Matter Expert/ Project Lead
Full Potential Solutions
11.2022 - 04.2024
Executive - Customer Service ( Operations )
Credence Resource Management
12.2021 - 09.2022
Customer Relations Advisor- Retention Specialist
Tech Mahindra
10.2020 - 12.2021
Customer Service Advisor
Wipro technologies
09.2018 - 07.2019
Bachelor of Engineering (Mechanical) -
SRM University
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