Summary
Overview
Work History
Education
Skills
Accomplishments
Disclaimer
Activities
Interests
Timeline
Generic
BHASKARA NEMALA

BHASKARA NEMALA

HUMAN RESOURCE
Hyderabad

Summary

Seasoned HR Operations Manager with over 8 years of experience supporting end-to-end employee lifecycle management across India, Australia, New Zealand, Singapore and Malaysia. Proven track record of leading People Assistance teams, streamlining HR processes, and driving operational excellence using SAP SucessFactor, Workday and ICIMS. Known for strategic stakeholder engagement, cross-regional compliance oversight, and delivering a best-in-class employee experience across global HR operations.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

People Assistant

Ideagen Pty Ltd
12.2024 - Current
  • Supported end-to-end HR operations across India and Australia, covering onboarding, job changes, leave, and exits.
  • Utilized Workday for managing employee records, position management, and generating reports.
  • Responded to HR-related queries through ticketing system, ensuring timely and accurate resolution aligned with HR policies.
  • Coordinated with cross-functional teams to ensure seamless onboarding and offboarding experience.
  • Maintained compliance with regional HR policies and employment legislation (Fair Work Australia, Indian Labour Laws).
  • Assisted with audit requirements by ensuring accurate HR data and document maintenance.
  • Contributed to continuous improvement projects in HR services and employee experience.
  • Acted as a central point of contact for employees, managers, and internal stakeholders across Australia and India.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Increased efficiency by implementing new processes and providing administrative support to management.

Assistant Manager HR Operations

HSBC
11.2019 - Current
  • Project Management & Leadership - Strive towards exceeding objectives and benchmarks for projects and help in execution along with reporting/assisting senior management in any changes required
  • Customers / Stakeholders management- Coordinating and collaborating with business partners, Quality functions responsible for customer escalations and escalation management / resolution
  • Quality Auditing and Monitoring: Conduct comprehensive quality audits and transaction monitoring to ensure adherence to established standards and protocols
  • Implement maker checker mechanism for 100% quality assurance, maintaining internal controls
  • Root Cause Analysis and Corrective Action: Perform root cause analysis to identify issues and develop robust corrective action plans, effectively reducing operational risks
  • Continuous Improvement: Provide continuous improvement techniques to enhance service quality and mitigate risks, contributing to overall process efficiency
  • Metrics Management: Maintain and analyze quality metrics for the team, including SLA, TAT, NPS, Productivity and other key performance indicators, ensuring alignment with organizational goals
  • Global Quality Assurance: Manage quality assurance for global regions, including APAC, MENA, SGP, and NZL, ensuring consistency and compliance across diverse operational environments
  • Team Leadership: Successfully manage a team of 20 members, fostering a collaborative and high-performance work culture
  • Reporting for Senior Management: Prepare and present reports for senior management, such as Regulated MI Reports and Quality Dashboards, providing valuable insights for decision-making
  • Training and UAT: Conduct training sessions for new and cross-functional teams on quality audit and assurance processes
  • Perform User Acceptance Testing (UAT) for new tools, enhancing quality operations
  • Quality Analytics and Forecasting: Generate quality analytics reports for forecasting and operational metrics, supporting data-driven decision-making processes
  • Ensure operational effectiveness and control by monitoring process health, identifying gaps, and driving continuous improvement initiatives
  • Deliver on day-to-day operations of Delivery Services, ensuring quality, efficiency, and positive customer experience
  • Work in close coordination with onshore delivery services teams, HRDirect, Recruitment, Payroll and other key stakeholders to deliver comprehensive customer service
  • Multi-task to bring efficiency in managing and prioritizing tasks etc
  • Providing stellar service to customers with accurate resolution via SOP/Knowledge base/Supervisor support
  • Contribute to various HR Functions, including recruiting, training, onboarding, compensation and benefits as part of HR Operations Team
  • Play a key role in creating and updating employee job records and position data, ensuring timely communication with field operations, vendor managers, and senior management for effective issue resolution
  • Implement lean methodologies for operational processes.

CDD Analyst

HSBC (HR Services)
09.2016 - 11.2019
  • Client Onboarding: Ensured 100% compliance with New clients while onboarding to respective processes
  • KYC in HR: Identifying verified staff/stakeholders by procuring KYC details for unique identification of the employees enabling seamless HR services
  • KNOW YOUR EMPLOYEE: Collating Employee attributes and help in any type of investigations supporting ER and HR Advisory Teams.

Education

Master of Human Resource Management - Human Resources Management

Andhra University
Visakhapatnam, India
04.2010 - 01.2012

Skills

  • HR Operations
  • Recruitment and Onboarding
  • Employment Data Management
  • Time and Absence
  • Exit Management
  • Compensation and Benefits
  • Learning and Development
  • Employee engagement
  • Project Management & Leadership
  • Customers / Stakeholders management
  • Quality Auditing and Monitoring
  • Root Cause Analysis and Corrective Action
  • Continuous Improvement
  • Metrics Management
  • Global Quality Assurance
  • Team Leadership
  • Quality Analytics and Forecasting
  • Coordinating with key stakeholders
  • Employee retention
  • Cross-Functional Collaboration

Accomplishments

  • Presented Best CC Execute for the year 2012 in HR Support services for entire Satyam group.
  • Appreciation for creating FAQ modules in compensation & Benefits.
  • Received quarterly best performance award thrice.
  • Appreciation from stakeholders on additional inputs to streamline the Employment Date Management process.
  • Appreciation for Implementing new process successfully.

Disclaimer

I hereby declare that the above-mentioned information is correct and I bear the responsibility for the correctness of the above-mentioned particulars.

Activities

  • Engaged in CSR activities such as Saving Olive Ridley turtles and water programs
  • ADHOC activities: Active Team Organizer for various HR Service Events conducted throughout the verticals.

Interests

Playing music, Cooking, Travelling

Timeline

People Assistant

Ideagen Pty Ltd
12.2024 - Current

Assistant Manager HR Operations

HSBC
11.2019 - Current

CDD Analyst

HSBC (HR Services)
09.2016 - 11.2019

Master of Human Resource Management - Human Resources Management

Andhra University
04.2010 - 01.2012

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