Bhaskara S

1. Fleet Management
• Operational Oversight: Managing and optimizing a fleet of 3-wheeler EVs to ensure smooth delivery operations.
• Maintenance & Compliance: Ensuring vehicles are maintained, compliant with regulations, and meet operational standards.
• Route Optimization: Planning routes to maximize efficiency and reduce costs while meeting delivery timelines.

2. Team Management
• Rider Onboarding and Training: Recruiting, training, and managing delivery riders to align with company standards.
• Performance Monitoring: Tracking rider productivity and ensuring adherence to operational protocols.
• Payout Management: Preparing and reconciling rider payout files, ensuring accuracy in payment processing.

3. Business Development
• Client Acquisition: Approaching and pitching potential clients for new business opportunities in the e-commerce space.
• Relationship Management: Building and maintaining strong relationships with clients to ensure long-term partnerships.
• Market Analysis: Identifying trends and opportunities in the e-commerce and EV logistics sector to expand business.

4. Sustainability and Innovation
• Leveraging EV technology to promote eco-friendly delivery solutions and reduce carbon footprint.
• Staying updated on advancements in EV technology and logistics to improve operational efficiency.

1. Client Coordination
• Client-Specific Operations: Customizing operations based on specific client requirements (e.g., Amazon, Flipkart, Myntra).
• Service Delivery: Ensuring all client SLAs and key performance indicators (KPIs) are consistently met.
• Problem Solving: Addressing client concerns, operational bottlenecks, and escalations promptly.

2. EV Fleet Deployment
• Electric Vehicle (EV) Allocation: Deploying EVs for last-mile delivery operations, optimizing their use to align with delivery targets.
• Fleet Maintenance: Coordinating vehicle maintenance, charging schedules, and ensuring vehicles are in operational condition.
• Sustainability Focus: Promoting the use of EVs to reduce carbon emissions and enhance operational efficiency.

3. Team Management and Training
• Supervision: Managing a team of riders, support staff, and vendor associates for seamless operations.
• Training: Conducting onboarding and regular training sessions for riders and vendors to ensure adherence to safety and operational protocols.
• Team Motivation: Implementing strategies to boost morale and retain talent.

4. Vendor Management
• Vendor Coordination: Collaborating with third-party vendors for vehicle and rider sourcing, ensuring adequate resources for daily operations.
• Performance Evaluation: Monitoring vendor performance to ensure compliance with quality standards and operational SLAs.
• Negotiation and Contracts: Managing vendor contracts, negotiating terms, and ensuring cost-effective solutions.
• Issue Resolution: Handling vendor-related concerns and maintaining strong relationships for long-term partnerships.

1. Rider Deployment Management
• Resource Allocation: Deploying riders across various client hubs (Amazon, Flipkart, Myntra) based on delivery requirements.
• Shift Management: Planning and managing rider schedules to ensure timely delivery operations.
• Performance Monitoring: Tracking rider productivity, ensuring compliance with client service-level agreements (SLAs).
• Issue Resolution: Handling rider grievances, route challenges, and escalations efficiently.

2. Client Coordination
• Client-Specific Operations: Customizing operations based on specific client requirements (e.g., Amazon, Flipkart, Myntra).
• Service Delivery: Ensuring all client SLAs and key performance indicators (KPIs) are consistently met.
• Problem Solving: Addressing client concerns, operational bottlenecks, and escalations promptly.

3. Operational Efficiency
• Route Optimization: Planning routes to maximize delivery efficiency and minimize operational costs.
• Package Volume Management: Overseeing the smooth handling and dispatch of packages during peak and non-peak periods.
• Daily Reporting: Preparing detailed reports on rider performance, delivery status, and fleet utilization for internal and client review.

4. Team Management and Training
• Team Supervision: Managing a team of riders and support staff to ensure smooth daily operations.
• Training Programs: Conducting rider training sessions on operational protocols, safety, and customer service standards.
• Motivation and Retention: Implementing strategies to keep the team motivated and minimize rider turnover.

1. Inbound and Outbound Process Management
• Inbound Operations: Coordinating the receipt and sorting of delivery packages from fulfillment centers.
• Outbound Operations: Ensuring timely dispatch of packages to customers through efficient planning and execution.
• Package Scanning and Labeling: Overseeing accurate scanning and labeling of shipments for smooth tracking and delivery.

2. Dispatch Management
• Rider Allocation: Assigning delivery routes to riders based on package volume and delivery priorities.
• Route Optimization: Planning efficient delivery routes to minimize delays and maximize customer satisfaction.
• Real-Time Monitoring: Tracking rider performance and package status during the dispatch process.

3. Team Management
• Managing Delivery Associates: Supervising delivery riders, ensuring adherence to operational guidelines and timelines.
• Issue Resolution: Addressing rider queries and resolving issues related to delivery challenges or route changes.
• Training and Motivation: Supporting riders through regular training and maintaining team morale.

4. Reconciliation and Reporting
• Cash on Delivery (COD) Reconciliation: Verifying and reconciling daily COD collections with records for accuracy.
• Return Shipments Handling: Managing the return process for undelivered packages and ensuring proper documentation.
• Daily Reporting: Preparing and submitting detailed reports on package status, rider performance, and financial reconciliations.

5. Problem Solving and Coordination
• Customer-Centric Approach: Handling customer escalations related to undelivered or delayed packages.
• Cross-Team Coordination: Collaborating with other hubs and teams to resolve operational bottlenecks.
• Process Improvement: Identifying inefficiencies and recommending process improvements to enhance delivery performance.