BHASKARANATH G

Having extensive experience in supporting the Project Manager and Project Teams in the coordination, planning, budgeting, staffing and managing cross-functional teams. Brings strong presentation, analytical & problem-solving skills. Highly skilled in providing end-to-end customer service delivery solutions along with strong capabilities in implementing and designing process flows, monitoring team performance, forecasting, quality checking, MIS, root cause analysis and meeting the quality standards.

• Lead - Project Management Officer (PMO), 05/2017 - Present, Tata consultancy services, Responsible to handling a set of 18 team members and provide the MIS data. Responsible to project creation, budget allocation, resource allocation, milestone creation, invoicing, invoice submission, follow-up for payments, invoice mapping and support in statements of work creation. Responsible to align cost targets with project managers and propel the actions with project managers to ensure financial control on the project budget. Responsible to track project SLA status and highlighting to project stakeholders in case of variances. Foreseeing upcoming SLA of incident service request to avoid breaches. Responsible to project finances including revenue tracking, revenue analysis, accruals, invoice tracking, and invoice approval for the project. Support the PM to define, sequence, and estimate resources, activities, and durations to develop a baseline schedule. Track and manage activity progress, dependencies and deviations. Sufficiently driven & motivated to accomplish top quality results with high productivity. Recording and documenting meetings, preparing reports, presentations and other documentation to all key stakeholders. Ability to create summary as well as detailed excel reports, MIS report & providing dashboards for senior management. Involved in tracking deadlines, deliverables, resources, and timelines for various initiatives across the functions of business. Perform Monthly tasks with project managers and ensure all projects are aligned as per Budget. Managing and controlling project revenue and keep updating the project team. Responsible to RIGHTS activities such as Grant Access, Revoke access, Project Location tagging, Access reconciliation & managing relationship scorecard. Fulfilled tasks delegated by Project Stakeholders to support the accomplishment of identified goals related to current projects. Responsible for new hire’s BGC and Training completion.
• PMO - Team Member, 05/2015 - 04/2017, Tata consultancy services, Taking care of accounts below activities end to end. Contracts activities end to end. WON activities end to end. Billing activities end to end. Resource management activities end to end. Generating various reports with respect to the Revenue activities and account specific. Taking care of Billing and Submissions account specific. Resolving the doubts and queries raised by the associates in the account. Mail follow-up with respective stakeholders to close task within SLA. Able to maintain GM/RR within benchmark by planning resource loading as needed. Follow-up with legal team and explaining the case to case how contract is designed and how it will be billed and understand requirements act accordingly. CRM report to publish at BRM’s & ISU head level.
• Officer - Team Member, 10/2011 - 04/2015, Tata consultancy services (genius consultancy), Taking care of accounts activities like end to end from contract, WON Billing revenue and resource management. Generating various reports with respect to the Revenue activities and account specific. Taking care of Billing and Submissions account specific. Resolving the doubts and queries raised by the associates in the account. Mail follow-up with respective stakeholders to close task within SLA. CRM report to publish at BRM’s & ISU head level. Update and maintain the files/Record of our associates using Internal Tool( Access Database) for BGC documents. Act as a single point of contact for updates/clarifications regarding BGC process. Respond all queries regarding BGC quires /petition for both offshore and onsite associates through email and phone. Coordinating with all TCS - branches in India and collecting the BGC status. Preparation status report with rejection details on daily/weekly/monthly basis.

• MBA (Finance & Human Resources), Madras University, Indira institute of management and research, Tiruvallur, 2009-2011
• B.com (A/F), Madras University, J.H.A.Agarsen Arts and Science College, Chennai, 2005-2008
• 2, CBSE, smt. Narmadha.Devi.J.Agarwal Vivekananda Vidhyalaya, Chennai, 2004-2005
• X standard, CBSE, smt. Narmadha.Devi.J.Agarwal Vivekananda Vidhyalaya, Chennai, 2002-2003
• H.D.C.A (HONOR DIPLOMA IN COMPUTER APPLICATION), CSC center, Chennai, 2004

• Date of Birth: 09/30/87
• Gender: Male
• Nationality: Indian
• Marital Status: Married

• Received Awards and Appreciation from client partner for handling team
• Received Star of the quarter awards
• Received Star performer of the month awards
• Received Customer Service and Excellence awards.
• Received on the spot awards
• Highly appreciated for Root Cause Analysis on the improvement of quality and Productivity of the team.
• Able to withstand pressure and complete the tasks during peak seasons
• Ability to listen actively and understand the requirements accurately, with good oral, written and presentation skills.
• Ability to work in stressful conditions and interact/follow up with senior managers in gathering project specific requirements.