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Bhaskar Ramesh Giri
IT Operations
Bengaluru,Karnataka
Quote
"success emerges from failure, fueled by self-belief, and driven by relentless determination.
Face challenges head-on; they forge true leaders"
-Bhaskar R Giri
Summary
Experienced IT professional with a robust background spanning IT support operations management, customer support, and IT recruitment. With over 16+ years of diverse experience, including 8 years specifically focused on IT asset lifecycle management, I have a proven track record in optimizing asset utilization, ensuring compliance, and enhancing operational efficiency. Skilled in vendor management, procurement, and strategic planning. Seeking new challenges to apply my diverse skills and qualifications effectively in a familiar role. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude, and willing to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
IT Asset Manager
Tech Mahindra (Client Applied Materials)
Bengaluru, KA
8 2021 - Current
- Managing IT asset lifecycle from procurement to disposal, overseeing 20,000+ assets in ServiceNow. Achieved 15% operational cost reduction and further decreased hardware/ software expenses by 25% through optimization and vendor negotiation
- Defined and implemented IT asset lifecycle processes aligned with internal Quality Management Systems (QMS)
- Provided comprehensive records from ServiceNow CMDB-EUD to facilitate ISO 27001 ISMS, 9001 QMS, and PC Finance audits, ensuring compliance, financial controls, and operational integrity in IT asset management
- Led a collaborative project with regional leads across North America, EMEA, and Asia to standardize asset management best practices, implementing solutions that enhanced global efficiency and achieved significant cost savings
- My inputs helped develop tailored visual dashboards by our internal IT analytics team, enabling tracking and analysis of IT asset data across PAN India and other regions. Additionally, have created a reporting dashboard in CMDB-EUD to streamline asset data reporting and enhance operational insights
- Responsible for overseeing the asset lifecycle management of ODCs within CMDB-EUD, ensuring their effective utilization in client projects, and tracking and maintaining accurate asset records, in addition to client assets
- Conduct regular performance reviews to identify areas for improvement and develop action plans. Present monthly volumetric decks to the Senior Leadership Team (SLT) and participate in quarterly CAB meetings
- Providing training and mentoring to new joiners, fostering professional development
- Oversees new hire onboarding and offboarding activities in alignment with HR, ensuring accurate record-keeping in CMDB-EUD
Manager - IT Operations
Swati Spentose Private Limited
Mumbai, MH
11.2016 - 08.2021
- Advised executives and collaborated with department heads to plan IT system upgrades, ensuring compliance with corporate and healthcare industry guidelines for hardware asset management
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives
- Developed and implemented comprehensive IT asset management strategies, overseeing acquisition, deployment, security, and end-of-life processes while optimizing vendor relationships for cost efficiency and compliance
- Interacted and negotiated with vendors, and contractors to secure products and services
- Streamlined onboarding and termination processes, managed IT access and equipment deployment, and conducted regular inventories to ensure accurate IT asset tracking across all locations
- Coordinated IT operations activities to deliver smooth flow of daily business needs
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth
- Led digital marketing campaigns for pharmaceutical products, ensuring effective strategy alignment and compliance with industry standards
- Executive assistant to the company chairman hence actively involved in various activities
Assistant Resource Manager
Value c Consulting Pvt. Ltd.
Mumbai, MH
11.2014 - 11.2016
- Recruitment, strategic hiring & manpower planning – IT recruitment
- Communicate with clients and internal stakeholders to understand hiring needs and project requirements
- Facilitated the placement of US citizens and international consultants (H1B, L1, EAD, GC) for contract and full-time positions with US clients and partners
- Developed comprehensive budgets, ensuring optimal resource allocation across various departments.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Coordinated the onboarding process for over 50 new hires annually, utilizing HR management software to ensure seamless integration and improved employee retention rates by 15%.
Customer Relation Advisor - Level 3
Tech Mahindra Business Services
Mumbai, MH
04.2011 - 11.2014
- Provided technical support and troubleshooting assistance to customers, ensuring prompt resolution of mobile device issues
- Managed upgrades and service plan adjustments based on customer preferences and needs
- Promoted to VF Australian process focusing on retention, sales, upgrades, and Level 3 technical support
- Ensured compliance with service level agreements (SLAs) and maintained high customer service standards.
Senior Customer Relationship Associate - Level 3 (Operations)
Zenta Pvt. Ltd.
Mumbai, MH
11.2009 - 04.2011
- Handled American Express credit card debt collections, ensuring adherence to regulatory standards and compliance
- Achieved monthly collection targets through effective negotiation and resolution strategies
- Worked in a Fortune 500 BPO environment, managing sensitive financial transactions and client interactions
- Maintained accurate records and documentation to support legal and regulatory compliance in debt collection practices.
Brand Ambassador
Goldshield Services Pvt Ltd.
Mumbai, MH
12.2005 - 09.2009
- Managed inbound calls to efficiently process customer orders and achieved a 15% increase in upselling of related products, optimizing sales performance
- Spearheaded the acquisition of new accounts and cultivated relationships with existing clients, contributing to a 20% growth in business revenue and enhanced customer satisfaction
- Provided comprehensive process training, skills development, and timely feedback to new associates, resulting in a 30% improvement in operational efficiency and a 25% reduction in training time
- Resolving customer complaints and escalations.
Showroom In-charge
Fujisan Technologies Pvt. Ltd.
Mumbai, MH
11.2004 - 12.2005
- Supported inventory management, conducting periodic checks and ensuring accurate records of available stock
- Streamlined administrative processes for increased efficiency, handling phone calls and maintaining appointment schedules
- Strengthened relationships with existing clients through attentive follow-up communication post purchase
- Contributed to successful event planning and execution, coordinating logistics for promotional activities within the showroom
- Accounts receivable tracking, enabling timely collection of payments from clients after purchase completion
- Provided valuable feedback to management regarding customer preferences and market trends
- Increased brand awareness through consistent representation of company values while interacting with clients
Education
Master of computer application (MCA) -
Glocal University
06.2015 - 06.2018
Skills
Asset management
Certification
Introduction of generative AI, Google, 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsHealthcare benefitsInterests
Cooking
Swimming
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Introduction of generative AI, Google, 2024
03-2024
Introduction to Large Language Models, Google, 2024
03-2024
ChatGPT for everyone, GUVI, 2023
09-2023
Manager - IT Operations
Swati Spentose Private Limited
11.2016 - 08.2021
Master of computer application (MCA) -
Glocal University
06.2015 - 06.2018
Assistant Resource Manager
Value c Consulting Pvt. Ltd.
11.2014 - 11.2016
Customer Relation Advisor - Level 3
Tech Mahindra Business Services
04.2011 - 11.2014
Senior Customer Relationship Associate - Level 3 (Operations)
Zenta Pvt. Ltd.
11.2009 - 04.2011
Brand Ambassador
Goldshield Services Pvt Ltd.
12.2005 - 09.2009
Showroom In-charge
Fujisan Technologies Pvt. Ltd.
11.2004 - 12.2005
IT Asset Manager
Tech Mahindra (Client Applied Materials)
8 2021 - Current
Additional Information
Domain: IT services, Pharmaceutical, Recruitment consultancy, Telecommunications, Financial services
Visualization: Microsoft Power BI, Excel
Tools: ServiceNow, CMDB-EUD, Google Analytics, Hootsuite, SEMrush, Mailchimp, Canva, Google Ads and WordPress
AI Exposure: Attended AI tools workshop
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