Bhaskarsingh Chauhan
Summary
Junior Officer at Saraswat Coop Bank Ltd with 13 years of experience in branch banking operations and customer interaction. Over the years, I also worked at metro as well as semi-urban locations. Currently in retail advances processing. Demonstrated ability in relationship building and staff training, leading to effective resolution of complex issues and improved operational efficiency. Strong commitment to client relationship management and compliance, actively participating in audits to uphold standards.
Overview
13
13
years of professional experience
Work History
Junior Officer
Saraswat Bank
04.2012 - Current
- Performing my duties as a Junior Officer in the advances department, processing loan applications, and verifying documentation for timely approvals.
- Coordinating with concerned departments and seniors to expedite customer loan applications and requests.
- Attending to audit points and working toward their appropriate and timely resolution.
- Handling front desk operations at the branch, such as 'MAY I HELP YOU DESK,' CASA counter, FD, cash counter, and digital products education/registration, and providing exceptional service support while assisting customers with inquiries and concerns.
- Actively making efforts to educate and onboard customers to the bank's digital platforms (IB, MB, etc.) to enhance customer experience and reduce transaction costs.
- Streamlined operational workflows through collaboration with team members to enhance efficiency.
- Trained new staff on bank procedures and customer service standards.
- Managed customer service inquiries, addressing complaints and escalations effectively.
- Arranging customer meetings at the branch with active staff and customer interaction.
- Managed daily banking operations, ensuring compliance with regulations and policies.
Education
Secondary Education -
Sadhana Vidyalay
Mumbai03-2006
Higher Secondary -
Sadhana Vidyalay
Mumbai02-2008
Bachelors in Banking And Insurance -
SIWS College
Mumbai07-2011
Skills
- Loan application processing
- Customer relationship management
- Assessment of customer application documentation
- Customer engagement
- Effective problem resolution
- Team development
- Comprehensive understanding of products
- Engagement in audit processes and issue resolution
- Proficient in digital banking products
Accomplishments
- Efficiently handled specific roles like, 'IT Evangelist' and 'Digital Banker' aimed towards customer education and their enrollment on banks digital platforms.
- Core member of the organizing team for the college fest 'BIZ-WHIZ'
- Student editor of the college magazine, 'The Welfarer'
- Active participation in intra- and inter-college competitions, like debates, PowerPoint presentations, quizzes, and others.
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Intermediate (B1)
Hobbies
- Reading.
- Calligraphy
- Traveling and Socialization
Timeline
Junior Officer
Saraswat Bank
04.2012 - Current
Secondary Education -
Sadhana Vidyalay
Higher Secondary -
Sadhana Vidyalay
Bachelors in Banking And Insurance -
SIWS College
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