BHASKER RAO

Oversee and track assigned business accounts with outstanding balances.

Regularly review aging reports to prioritize and initiate collections activities.

Contact clients via phone, email, or other communication channels to request payment.

Negotiate payment plans or settlement arrangements, if necessary, to recover debts.

Maintain a professional relationship with client companies, ensuring clear and respectful communication to support future business.

Coordinate with sales or account managers to understand client history and any existing agreements.

Investigate and resolve payment disputes or discrepancies that might delay collections.

Coordinate with internal teams (billing, sales, customer service) to resolve issues affecting collections.

Document all collection efforts, including client communications, payment agreements, and status updates.

Prepare regular reports on collection activities, outstanding balances, and payment trends for management review.

Ensure all collection activities comply with relevant regulations and company policies.

• Company Overview: Client - Mahindra & Mahindra and Bajaj Auto Ltd
• Arranging Classroom training on process and Product for Dealer staff
• Conduct OJTs for DSE on process implementation
• Making development plan on the observation and give feedback to dealership to work on developmental plan
• Sending reports on DSE development on daily, weekly and monthly basis
• Client - Mahindra & Mahindra and Bajaj Auto Ltd

• Company Overview: East Zone Kolkata – Novo Consulting
• Arranging and conducting Classroom training on process and auto basics
• On field visit with DSE for observation on process implementation by DSE
• Making development plan on the observation and give feedback to dealership to work on developmental plan
• Smart Tab audit and Handholding of week DSE
• Sending reports on DSEV development on daily, weekly and monthly basis
• East Zone Kolkata – Novo Consulting

• Company Overview: Ranchi
• As per companies target need to assign to team to achieve the same
• Setting incentive plans for sales force to motivate
• Planning monthly activities and share same with company for approval and execution
• Forecasting and wholesaling
• Conducting morning meetings and monitoring day to day activities of showroom
• Training sales force with products and soft skills
• Handholding underperformers to achieve their targets
• Classroom Training on product and Sales process for Sales Employees
• Coordination with Sales Managers for trainings nominations
• Helping Sales force to achieve their monthly target by monitoring and participating in Sales activities
• Ranchi

• Company Overview: Ranchi / Dhanbad
• Training sales force with products and soft skills
• Handholding underperformers to achieve their targets
• Send reports to Toyota regarding sales training
• Implement process and monitor if its followed without fail
• Classroom Training on product and Sales process for Sales Employees
• Induction and Training for new joinee
• Coordination with HR team for manpower training related activities
• Coordination with Toyota and external Trainers for L&D Process
• Coordination with Sales Managers for trainings nominations
• Handled responsibility of Selling Skills certification contest
• Conducting Pre & Post launch product training with demo
• Helping Sales force to achieve their monthly target by monitoring and participating in Sales activities
• Ranchi / Dhanbad

• Train and handholding new batches introduced to floor
• Mentoring new joinees, monitoring quality of calls
• Provide helpdesk and customer service support to customers in US region and now for UAE region by taking escalation calls
• Broadening and deepening relationships with the customers by identifying and meeting their needs
• Meeting and exceeding targets in service, revised annually by the business area
• Providing quality customer driven service that creates clear water between HSBC and its competitors
• Ensuring error free quality service thereby minimizing the risk to the bank and its customers
• Serving all banking and credit card queries for the customers
• Received verbal and written compliments from customers time to time for excellent service over phone

• Company Overview: (Dealer)
• Set up new show room for General motor India Ltd in Ranchi
• (Rahul Automobiles Pvt Ltd.)
• Recruited new team for sales
• Manage complete team of 20 people and complete show room
• Responsible for conducting sales campaign and train sales people to achieve the target
• Launched Spark in the city
• Also send report to Regional manager on daily basis regarding sales
• Attend Monthly meetings at Regional Office at Kolkata and Head Office Delhi
• (Dealer)

• Company Overview: Kolkata
• Provide technical support to customers based in US regarding their issues with HP computers
• Perform call management, problem isolation and problem solving faced by customers over the telephone
• Assist team leader when and where ever required to motivate the team to deliver high class service to the customers to get good number of Customer Satisfaction Scores for the team
• Kolkata

• Company Overview: (Dealer)
• Worked with Maruti Dealership (Sushila Automobiles Pvt Ltd and Premsons Motor Udyog private Ltd respectively as Sales Executive and as Assist manager
• Responsible for a team of five members
• Coordinated ICICI loan mela as well as SBI maha loan mela and selected among the India’s best for All India Selling Skill Contest organized by Maruti Suzuki at Kolkata in Jan’05
• Also responsible for constant review of the progress in the form of team meetings and daily reports and feedback and provide training as and when required
• Responsible for launching Maruti Swift in Ranchi successfully
• (Dealer)

• Teaching computers from class VII till Class X
• Preparing study material for them regarding the same subject
• Arranging workshops for teachers in the cluster
• Part of computer literacy program initiated by HRD of Indian Govt
• Also was responsible for coordinating the correction of answer papers for class X and class XII