Summary
Overview
Work History
Education
Skills
Technical Skills
Interests
Timeline
Generic

Bhasker Vighnesh

Chennai

Summary

Dynamic professional with extensive experience at Amazon, excelling in program management and cross-functional leadership. Achieved a 25% increase in operational metric actionability through strategic process improvements. Skilled in stakeholder management and vendor relationship management, driving impactful product initiatives and fostering team collaboration for success.

Overview

12
12
years of professional experience

Work History

Subject Matter Expert

Amazon
Chennai
04.2020 - 02.2025
  • Led end-to-end execution of product initiatives to improve vendor experience, working closely with tech and program teams.
  • Communicated project milestones and updates to senior leadership, ensuring alignment across departments.
  • Owned program-level escalation management and process improvements across NA, EU, and India.
  • Conducted stakeholder interviews and synthesized feedback into actionable insights for product design.
  • Designed UI wireframes in Figma for seller analytics interface, enhancing usability and access to insights.
  • Initiated and completed a Green Belt project that improved operational metric Actionability from 35% to 60%.
  • Delivered weekly business reviews, presenting progress metrics and improvement plans to leadership.
  • Designed and implemented SOPs and upstream process changes to eliminate recurring defects.
  • Facilitated hiring process through 30+ candidate interviews.

Lead - Vendor Success Program

Amazon
Chennai
07.2017 - 04.2020
  • Led the launch of Amazon Private Brands vendor programs across multiple global marketplaces.
  • Oversaw vendor onboarding, catalog setup, negotiations, and performance reviews.
  • Standardized operational processes through SOPs and ensured scalability across markets.
  • Conducted RCA and COE reviews to drive long-term process correction.
  • Supervised daily team volumes and conducted internal audits to meet quality benchmarks.

Accounts Operations Lead

Hewlett Packard Enterprise
Chennai
02.2015 - 07.2017
  • Managed program operations supporting multiple global sales accounts.
  • Delegated and tracked customer requests, ensuring timely resolutions.
  • Utilized automation to streamline repetitive processes, improving TAT and accuracy.

Process Associate

Maersk Global Services
Chennai
11.2012 - 02.2015
  • Led SAP-based task allocations; optimized workflows for dispute resolution.
  • Analyzed process gaps to enhance dispute turn time and reduce re-disputes.

Education

Bachelor of Commerce - Accounting And Finance

Madras University
Chennai
04-2012

Skills

  • Program & Project Management
  • Cross-functional Leadership
  • Strategic Planning & Execution
  • Wireframe Design (Figma)
  • Stakeholder Management
  • Vendor Relationship Management
  • Process Optimization
  • A/B Testing & Data Interpretation
  • Product Development Lifecycle
  • SOP & RCA Implementation
  • Team Building & Hiring

Technical Skills

  • Tools: Excel, PowerPoint, Word, Figma, SAP
  • Project Tools: SOPs, RCA, CAPA, A/B Testing
  • Data: SQL (Intermediate), QuickSight (Reporting)

Interests

Strategic Program Delivery | Operational Efficiency | Product Development

Timeline

Subject Matter Expert

Amazon
04.2020 - 02.2025

Lead - Vendor Success Program

Amazon
07.2017 - 04.2020

Accounts Operations Lead

Hewlett Packard Enterprise
02.2015 - 07.2017

Process Associate

Maersk Global Services
11.2012 - 02.2015

Bachelor of Commerce - Accounting And Finance

Madras University

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Bhasker Vighnesh