Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
Timeline
Generic

Bhavan Sai Varma

Hyderabad

Summary

Experienced professional with a proven track record in business operations, ready to lead impactful strategies and solutions. Collaborative team player dedicated to delivering tangible results and adapting to evolving needs. Proficient in process optimization, project management, resource management and stakeholder engagement. Recognized for reliability, strategic thinking, and effective communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Operations Consultant

Thryve Digital Health LLP
02.2023 - Current
  • Positioned in Business Operations as Consultant for working across functions to align teams, set goals, execute initiatives and improve processes to help organization run efficiently and effectively
  • Provided expert guidance on change management strategies, supporting organization through periods of significant transition or restructuring.
  • Managed project budgets and resources, ensuring the efficient allocation of funds and resources to achieve desired outcomes within stipulated timelines.
  • Presented findings and recommendations in clear, concise reports tailored to meet the needs of executive-level audiences
  • Collaborated with stakeholders to define project scope, objectives, and deliverables, aligning expectations with achievable results.
  • Assisted Portfolio Leads in developing comprehensive risk management strategies to mitigate potential threats to their business operations or financial stability.
  • Streamlined operational workflows for increased efficiency by identifying bottlenecks and implementing process improvements
  • Coached team members on effective problem-solving techniques and methodologies for sustainable success in their roles.
  • Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
  • Publish reports to C-level executives, Function Heads, Portfolio Leads on Demand & Fulfillment, Timesheet Management, Resource Management and ad-hoc reporting in support of decision-making.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of resources
  • Negotiated with vendors on behalf of stakeholders to secure favorable pricing terms without sacrificing quality or delivery timeframes.
  • Publish reports to stakeholders on current head count, utilization, allocation, in order to achieve the highest organizational value.
  • Conduct Community Of Practice (COP) sessions and best practices to all Project Managers, and stakeholders on current process and tools
    tools
  • Track all onboarding and offboarding requests for CTH and FTE Employees to give approvals and exit clearance from
    PMO end
  • Work on complete organization Timesheet management which includes monitoring Admin Hrs & Shadow Hrs and analyzing timesheets as records of working hours across all the projects and ensure the timesheets are meeting compliance which help in invoicing activities

Associate Manager

HCL Technologies Ltd
01.2022 - 02.2023
  • Collaborated closely with senior management on strategic planning efforts, aligning portfolio goals with overarching company objectives.
  • Established strong relationships with key stakeholders, fostering collaboration and mutual support.
  • Understand the project needs and help business to create New supervisory organization codes and Cost Centers for tracking project cost and employees as whole
  • Understand the business demand requirements and create Job Requisition ID from end to end for the business which helps in hiring and on boarding new employees
  • Ensure to alert the business on billable and non billable hours which helps in invoicing the clients based on the Timesheets related to appropriate projects
  • Reduced operational costs through effective resource management and strategic planning.
  • Streamlined operations by implementing efficient processes and procedures to improve overall productivity.
  • Collaborated with other departments to identify areas for improvement and implement changes that led to better operational outcomes.

Support Operations Analyst

SumTotal Systems, Inc.
10.2020 - 01.2022
  • Placed in Project Management Operations(PMO) as Support Operations Analyst to support internal and external Stakeholders
  • Monitor and respond to inquiries from internal teams and external customers across various applications and delivery methods
  • Manage data in the Salesforce and other tools as needed and ensure the customer queries are answered across all the mail boxes
  • Work on Internal and External cases in Salesforce on priority basis and ensure the customers cases are provided with best resolution within the TAT
  • Work closely with Customer Sales Directors to ensure their requirements are as per Contracts and Opportunities to provide necessary permissions and do changes in requested contacts and accounts and decommission assets
  • Administrative support to SumTotal's Customer Community which includes troubleshooting real time issues and providing access to users & removing them as per the request from Customer Sales Directors and Customer Sales Managers
  • Generate reports from Salesforce on monthly basis and share with hierarchy on existing clients and their status
  • Work on assigned projects that include process improvements and testing the new updates and ensure all the pre and post deployment issues are validated
  • Create new or update Standard Operating Procedures to internal teams

Subject Mater Expert

Tech Mahindra
07.2018 - 01.2020
  • Applying subject expertise in evaluating business operations and process
  • Handle team of 19 associates and ensure all chores of team are completed and productivity is splendid
  • Drive inputs to improve Standard operating procedures and eliminate defects through upstream process or automation fixes by working with client
  • Take part in weekly review with clients and providing constant improvements and suggestions to make process beer
  • Understanding the challenges of customers through escalation calls and provide input to clients and Improve First Call Resolution and Net Promoter Score
  • Observe agents closely to share feedback wherever required and push them to achieve targets thus increase productivity
  • Use data analysis to identify gaps, structure initiatives, recommend solutions and drive consensus on strategic interfunction business decisions
  • Ensure associates are working towards their KPI and track their goals, publish reports on the same for whole team
  • Conduct 1-1 with team members to identify their challenges and support them with solution driven plan
  • Mentored junior team members, contributing to their professional growth and development.

Appeals Analyst

United Health Group, Optum
10.2016 - 05.2018
  • Positioned in support claim processing functions including Investigations, settlements and payments
  • Responsible for providing expertise or general support to teams in reviewing, researching, negotiating and resolving all types of Appeals and Grievances
  • Communicate with appropriate parties regarding Grievances issues, implications and decision
  • Process the claims based on denial codes and understand the Appeals or Grievances made with supporting documents and send them to triage for payment processing
  • Managed a high volume of cases, prioritizing tasks effectively and meeting strict deadlines for appeals resolutions.

Education

B.Com -

Bhagyaradhi Degree College

Intermediate -

Nagarjuna Junior College

High School -

St. Don Bosco High School

Skills

  • Operations and Project Management
  • Demand & Fulfillment
  • Resource & Stakeholder Management
  • Demand forecasting
  • Salesforce Service &Sales Cloud
  • Risk Management & Analysis
  • Team Management
  • RACI Matrix Design
  • RAID Analysis
  • Kytes (by ProductDossier)
  • Darwin Box
  • Running Workflows in Alteryx
  • Microsoft Office
  • Data Analysis & Report Creation
  • Dashboards Creation and maintenance
  • Power BI
  • ServiceNow
  • Cherwell

Hobbies and Interests

  • Photography
  • Travelling

Certification

  • ITIL V4 Foundation Certified

Timeline

Business Operations Consultant

Thryve Digital Health LLP
02.2023 - Current

Associate Manager

HCL Technologies Ltd
01.2022 - 02.2023

Support Operations Analyst

SumTotal Systems, Inc.
10.2020 - 01.2022

Subject Mater Expert

Tech Mahindra
07.2018 - 01.2020

Appeals Analyst

United Health Group, Optum
10.2016 - 05.2018

Intermediate -

Nagarjuna Junior College

High School -

St. Don Bosco High School

B.Com -

Bhagyaradhi Degree College

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Bhavan Sai Varma