Summary
Education
Skills
Work History
Internships
Overview
Generic

Ajay Babu Palutla

Hyderabad

Summary

  • Highly analytical MIS/WFM Executive with a proven track record of developing and delivering insightful reports and dashboards to drive operational efficiency. Expertise in data extraction, manipulation, and visualization, coupled with a strong understanding of workforce management principles. Adept at identifying trends, providing actionable recommendations, and ensuring accurate data integrity to support strategic decision-making.
  • Results-oriented MIS/WFM Executive with extensive experience in optimizing workforce performance through strategic scheduling, forecasting, and real-time management. Proficient in utilizing WFM tools and methodologies to ensure service level adherence, minimize costs, and maximize employee productivity. Demonstrated ability to analyze performance metrics, identify areas for improvement, and implement effective solutions.
  • Experienced MIS/WFM Executive with a comprehensive understanding of data analysis, workforce management, and system administration. Proven ability to leverage data to drive operational improvements and optimize workforce performance. Adept at creating reports, managing schedules, and ensuring data accuracy.

Education

BBA - BBA

Manipal University
Jaipur
08.2025

Intermediate - MPC

Narayana Junior College
Kurnool
03.2014

S.S.C -

J.M.J English Medium High School
Kurnool
03.2012

Skills

  • Software skills: Python, R ,SQL ,Minitab, Tableau, MS Excel
  • Data Science –Machine Learning algorithms such as Regression, Classification, Clustering, Market Basket Analysis for Supervised/Unsupervised learning
  • Exploratory Data analysis, Visualization and Inferential Statistics including Test of Hypothesis
  • Python with Data Analysis - Pandas, SK Learn, Microsoft Power BI
  • Database administration
  • Data mapping
  • Report generation
  • Business intelligence tools

Work History

Dialer Executive

Justdial Ltd
02.2025 - Current
  • Streamlined processes between departments by integrating the dialer system with CRM platforms, facilitating seamless information sharing among teams involved in customer outreach efforts.
  • Reduced call abandonment rates through effective list management and pacing adjustments.
  • Implemented data-driven decision making for campaign optimization, leading to improved overall results.
  • Managed daily operations of the dialer system, ensuring seamless integration with other technologies utilized in the call center environment.
  • Troubleshot technical issues related to the automatic outbound calling process, quickly identifying root causes of problems and implementing effective solutions to minimize service disruptions for agents utilizing the system during peak hours of operation.

WFM/MIS Executive

Conneqt Business Solutions
08.2023 - 02.2025
  • Contributed valuable insights during high-level strategic planning sessions by analyzing relevant data points tied closely with overarching organizational goals/targets being pursued at any given moment.
  • Improved data accuracy by streamlining the collection, analysis, and reporting of critical business metrics.
  • Simplified complex data sets, presenting findings in clear and concise visualizations for easy interpretation by stakeholders.
  • Generated reports each month covering billing data.
  • Optimized database performance, implementing effective data storage solutions to minimize redundancy.

Customer Escalation Specialist

Conneqt Business Solutions
10.2022 - 07.2023
  • Represented the voice of the customer internally by sharing feedback from escalated cases with relevant stakeholders for process improvements.
  • Ongoing collaboration with quality assurance teams ensured continuous improvement in service delivery standards during escalations.
  • Assisted in the development of training materials related to escalation handling best practices for new hires.
  • Maintained comprehensive knowledge of company products, services, and policies to provide accurate information to customers during escalations.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Customer Care Executive

Conneqt Business Solutions
03.2022 - 10.2022
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Internships

Data Science Intern, 12/2023 - 06/2024

Access Million – Pune, India (Remote)

• Led the development and execution of advanced data analytics and machine learning models to drive strategic business decisions using tools such as SQL, Excel, Power BI, Tableau, and Python.

• Collaborated with business stakeholders to understand challenges and objectives, translating these into data-driven solutions. Managed the full lifecycle of data science projects, from initial scoping and data collection to model development, validation, deployment, and maintenance.

• Developed and maintained dynamic Tableau dashboards for strategic decision-making.

• Utilized SQL for data extraction and manipulation, ensuring accurate and efficient data handling for various analytical tasks. Implemented logging and monitoring solutions for data pipelines and machine learning models, ensuring robust performance and quick issue resolution

Overview

3
3
years of professional experience

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Ajay Babu Palutla