Bhavana B L
Bangalore
Summary
Talented Human Resources Coordinator supports employee-facing functions of human resource department. Expert in building relationships with employees to support corporate culture and determine needed training resources. Handles complex employee needs and builds quality workforces.
Overview
4
4
years of professional experience
Work History
Human Resources Coordinator
eMPS Automotive Software Pvt Ltd
Bangalore
02.2022 - Current
- Conduct quality audits and assessments to identify areas for improvement and increased productivity.
- Conducted telephonic interview and initial screening of the potential candidates.
- Shortlisting candidates and scheduling further rounds of the interview.
- Effectively enforced free flow of communication between the candidates and senior management throughout the interview process.
- Mentored new recruits, provided onboarding seminars,and conducted group as well as individual training sessions.
- Carefully administered and processed paper work related to new hires, Job candidates,employment concerns,complaints and pre-employment tests.
- Prepared and updated employment records including perks,disciplinary behavior, corporate ethics and disputes.
- Ensured compliance of company directives, regulatory concerns and other protocols.
- Analyzed and audited daily reports of my subordinates to ensure quality as per company’s standards.
- Administered corporate events,team building meetings and outings.
- Effectively liaised between senior managers and employees to maintain and improve company employee relations.
Quality Analyst
Amazon India Pvt Ltd
Bangalore
02.2021 - 04.2021
- To make the website user friendly and reliable I conducted an in-depth and detailed analysis of information provided on the seller’s website and made sure that only correct and legitimate information is updated on the company’s e-commerce website.
- Always ensuring that the product’s name, displayed picture, dimensions mentioned in the title is as same as the description of the product.
- Analyzed Data and metrics to track quality performance and identify trends.
- Effectively co-ordinate and collaborated with cross functional teams to resolve quality issue & drive various improvement.
- Conducted quality audits and assessments to identify areas for improvement and increased productivity.
- Curating Reports on a daily basis.
- Computed large data entries of 800-100 using MS excel tool on everyday basis.
- 97% accuracy of the computed data consistently.
Customer Support Executive
Frontizo Business Solutions Pvt Ltd
Bangalore
08.2020 - 02.2021
- Effectively Resolved customer queries in a timely manner with an empathetic approach.
- Successfully addressed and provided 100-150 precise and detail oriented email solutions on a daily basis.
- I was responsible for both pre-sales and post-sales related queries along with multiple cashback's, offers, subscriptions and coupons.
- Attentively handled extremely high volume emails during one of the biggest and most popular sale- Great Indian Festival sale.
- Emphasized on providing accurate information on related products and services.
- Prepared weekly reports on customer feedback and satisfaction. [score 80-95% consistently]
- Maintained a customer account information database.
- Carefully assessed images of damaged/defective/ wrong products and processed refund or replacement depending on the issue and type of product purchased by the customer.
- Raised tickets and escalated intense queries to senior management while ensuring the issue was solved effectively and quickly.
- Pro-actively Coordinated with seller for seller based orders which resulted in hassle-free and positive experience of the customer.
- Focused on building customer’s trust by regularly updating in-transit details and also by providing quick and satisfactory resolutions post delivery.
- Actively participated in weekly meetings for better team building and curating best resolutions.
- Rapidly increased new customer base by 15%.
- Consistently maintained a customer retention rate of 50%.
Education
BBA - Business Administration With Human Resources
Bishop Cotton Women's Christian Collage
Bangalore06-2019
Statistics,Economics, Business, Accountancy
Bishops Cottons Woman's PU Collage
Bangalore 04-2016
Skills
- Performance Evaluation
- Employee Relations
- Compensation Structuring
- Training development
- Recruiting
- Human Resources Management
- Compliance
- Onboarding Coordination
Accomplishments
- .Elected as the cultural representative for two consecutive years.
- Took part in the inter collegiate throw ball tournament.
- Was a part of the college choir group and also rendered a dance performance in the annual class assembly.
- Performed a Mime on Christmas Eve celebration at college.
- 5. Active speaker in the “Make In India” panel discussion.
- E-cell student Coordinator, conducted various entrepreneurial activities.
- Participated in the inter collegiate management fests.
- Organized “NISHKA” annual management fest conducted by the business management department.
- Won about 20 intra & inter collegiate fashion show competition.
- Contested in a beauty pageant, Miss Face of South and made it to the top 30.
- Actively participated in activities carried out by the Rotary Club.
- As a part of the final year project,5 of us were elected to carry out end-to-end mock recruitment process for our fellow classmates.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
German
Beginner
A1
Timeline
Human Resources Coordinator
eMPS Automotive Software Pvt Ltd
02.2022 - Current
Quality Analyst
Amazon India Pvt Ltd
02.2021 - 04.2021
Customer Support Executive
Frontizo Business Solutions Pvt Ltd
08.2020 - 02.2021
BBA - Business Administration With Human Resources
Bishop Cotton Women's Christian Collage
Statistics,Economics, Business, Accountancy
Bishops Cottons Woman's PU Collage
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